At a Glance
- Tasks: Manage non-fault motorcycle claims and provide exceptional customer service.
- Company: Join a dynamic, fast-growing company in the motorcycle market.
- Benefits: Competitive salary, remote work, and opportunities for personal growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Be the reassuring voice for clients and make a real difference.
- Qualifications: Experience in claims handling is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
Non-Fault Updates Claims Handler
We’re looking for an experienced Non-Fault Updates Claims Handler to join our knowledgeable and customer-focused team at 4th Dimension Innovation in Egham, Surrey. This role is ideal for someone with previous experience in claims handling, particularly within credit hire, non-fault claims, motor claims or the wider insurance industry. If you’re confident speaking with customers, comfortable working in a busy claims environment and understand the importance of accurate, timely updates, this could be the perfect next step.
You’ll play a key role in supporting customers through their claim journey, providing updates on non-fault motorcycle claims and credit hire matters, while ensuring service level agreements are met and customers receive a professional, supportive experience. The role profile highlights customer relations, inbound and outbound calls, non-fault motorcycle claims handling, SLAs, attention to detail and confident communication as core parts of the role.
Main Duties
- Manage customer relationships and provide clear, helpful claim updates.
- Handle inbound and outbound calls in a professional and confident manner.
- Provide accurate information relating to non-fault motorcycle claims and credit hire.
- Ensure claims are handled efficiently and in line with agreed SLAs.
- Use your insurance and claims knowledge to support customers and progress claims effectively.
- Maintain accurate records and ensure all claim information is updated correctly.
- Work closely with colleagues across the Non-Fault Updates team.
- Support continuous improvement across claims processes.
- Take ownership of your own performance, development and individual targets.
Key Skills
- Previous experience in a claims handling role is essential.
- Knowledge of the insurance industry and claims processes.
- Experience in credit hire, non-fault claims, motor claims or motorcycle claims is highly desirable.
- Understanding of ABI GTA and credit hire case law would be advantageous.
- Excellent written and verbal communication skills.
- Confident telephone manner and strong customer service skills.
- High attention to detail and logical thinking.
- Able to manage customer expectations calmly and professionally.
- Collaborative, proactive and comfortable working in a team-focused environment.
Bonus Points For
- ACII certificates or other relevant insurance qualifications.
- Experience working with motorcycle claims.
- A passion for motorcycles or the wider automotive industry.
- Experience working in a busy, SLA-driven claims environment.
The Essentials
- Hours: 37.5 hours per week, Monday to Friday
- Weekend Working: 1 rota’d Saturday per month
- Salary: £25,000 to £28,000
- Location: Egham, Surrey
- Working Pattern: Remote/Hybrid
- Contract: Full-time
- Perks: Competitive company benefits, training and development opportunities, and a supportive team culture where your claims experience and industry knowledge will be valued.
Non Fault Updates Claims Handler in Egham employer: 4th Dimension Innovation Ltd
At 4th Dimension Innovation Group, we pride ourselves on being an excellent employer by fostering a supportive and innovative work culture that values integrity and excellence. As a remote team member, you'll enjoy the flexibility of working from home while receiving comprehensive training and growth opportunities in the motorcycle insurance sector. Join us to be part of a dynamic team where your contributions are recognised, and your professional development is encouraged.
Contact Details:
4th Dimension Innovation Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Non Fault Updates Claims Handler in Egham
✨Tip Number 1
Network like a pro! Reach out to people in the motorcycle insurance and claims management sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for claims handler roles and practice your responses. Make sure you can showcase your customer service skills and how you handle non-fault claims with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Let’s get you that dream job together!
We think you need these skills to ace Non Fault Updates Claims Handler in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous experience in claims handling or customer service, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the motorcycle industry and how your background aligns with our values. A personal touch can really make your application stand out!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 4th Dimension Innovation Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and the relevant case law, like ABI GTA. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since you'll be handling customer relationships, practice articulating your thoughts clearly. Use examples from past experiences where you’ve provided exceptional customer service to demonstrate your skills.
✨Be Team-Oriented
The role requires collaboration, so be ready to discuss how you've worked effectively in a team before. Share specific instances where your teamwork led to positive outcomes.
✨Embrace Feedback
Highlight your willingness to learn and grow. Talk about how you've acted on feedback in the past and how it has helped you improve your performance. This shows that you're proactive and committed to personal development.
