At a Glance
- Tasks: Be the friendly face of Farnham Honda, managing customer enquiries and supporting the team.
- Company: Join a vibrant dealership with a passion for motorcycles and customer service.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team culture.
- Other info: Perfect for those who love multitasking in a fast-paced setting.
- Why this job: Experience a dynamic environment where no two days are the same and make a real impact.
- Qualifications: Previous reception or customer service experience and strong communication skills.
The predicted salary is between 24833 - 30351 £ per year.
Join Our Farnham Honda Team! Do you love the buzz of a busy showroom and being the friendly face (and voice!) that keeps everything running smoothly? Farnham Honda is looking for a Receptionist to be the first point of contact for our sales and service customers at our Farnham dealership — no two days the same, and always with the smell of new bikes in the air. You'll work closely with our Sales Manager, keeping customer contact moving throughout the day — from managing the enquiry desk and call list, to greeting showroom visitors, logging service bookings, and making sure every customer is followed up. It's a role at the heart of the dealership, with a bit of everything thrown in.
Main Duties:
- Manage the incoming enquiry desk for both sales and service, handling calls and walk-ins promptly and professionally
- Complete the daily call list and carry out service prospecting to convert and follow up enquiries
- Manage showroom traffic and greet customers when advisors are busy
- Take straightforward service bookings and log them accurately
- Log every customer contact in the digital diary by close of business
- Answer calls professionally and direct customers to the right department
- Act as first point of contact for customers, suppliers and visitors
- Manage shared dealership inboxes and respond to general enquiries
- Take accurate messages and ensure timely follow-up
- Keep reception and customer areas tidy, welcoming and on-brand
- Maintain customer records and update internal systems
- Support sales, service and parts teams with general admin, filing and documentation
- Assist with booking appointments, test rides, service visits and handovers
- Support diary management for dealership activity
- Support the billing team — invoice prep, checking details, gathering supporting documents, collating job cards, authorisations and purchase orders
- Escalate billing queries to the correct person and keep records accurate
- Assist with simple social media updates (stock highlights, handovers, events, behind-the-scenes) and basic photo/video content, with permission
- Monitor basic messages/comments and direct to the right team, keeping tone professional and on-brand
Key Skills:
- Previous experience in reception, administration, customer service or front-of-house
- Confident telephone manner
- Strong written communication for emails and customer messages
- Good organisation and attention to detail
- Comfortable using Outlook, Microsoft Office and internal systems
- Able to multitask in a busy dealership environment
- Friendly, professional and calm under pressure
Bonus Points For:
- Automotive, motorcycle, dealership, service, retail or hospitality experience
- Experience supporting invoicing, billing, accounts admin or purchase orders
- Basic social media confidence
- Interest in motorcycles or the wider automotive industry
- Full UK driving licence, especially if helping with vehicle movements or customer handovers
The Essentials
- Hours: Monday–Saturday, 40 hours per week, between 8am–6pm
- Salary: £27,000
- Location: Farnham (onsite)
- Contract: Full time
- Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
Receptionist in Farnham employer: 4th Dimension Innovation Ltd
At 4th Dimension Innovation, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Egham, Surrey. Our commitment to employee growth is reflected in our comprehensive training and development opportunities, while our hybrid working model ensures flexibility for a healthy work-life balance. Join us and be part of a passionate team that values integrity, collaboration, and the chance to make a real difference in the motorcycle insurance market.
Contact Details:
4th Dimension Innovation Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4th Dimension Innovation Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4th Dimension Innovation Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4th Dimension Innovation Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 4th Dimension Innovation Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4th Dimension Innovation Ltd!
How to prepare for a job interview at 4th Dimension Innovation Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
