At a Glance
- Tasks: Handle customer claims and provide support through phone and email.
- Company: Join 4th Dimension Innovation Ltd, a leader in motorcycle claims handling.
- Benefits: Hybrid working, competitive salary, training, and career progression.
- Other info: Full training provided; perfect for those looking to grow their career.
- Why this job: Make a real impact in a supportive, fast-paced team environment.
- Qualifications: Experience in an office setting and strong communication skills.
The predicted salary is between 24500 - 26500 £ per year.
Are you confident on the phone, sharp with emails, and experienced working in a professional office environment? We’re growing and looking for proactive, customer-focused individuals to join us at 4th Dimension Innovation Ltd in Egham, Surrey.
Why Join Us?
This is a hybrid role, with time spent in our Egham office and the flexibility to work from home once fully trained. We’re looking for someone who already has experience working in an office-based environment, and is confident communicating with customers via telephone and email. Previous experience in insurance or claims handling is desirable, but not essential — full training will be provided.
Your Role
As a Motor Claims Handler within our First Notification of Loss (FNOL) team, you’ll be the first point of contact for customers following a motorcycle incident. You’ll guide them through the claims process from initial contact through to resolution, delivering a smooth and professional experience.
What You’ll Do
- Customer Communication: Handle inbound and outbound calls, providing clear and supportive guidance
- Email Management: Respond to customer and third-party emails promptly and professionally
- Claims Handling: Manage claims in line with service level agreements and regulatory requirements
- Case Ownership: Take responsibility for claims from start to finish
- Fraud Awareness: Identify and escalate potential fraud indicators
- Team Collaboration: Work closely with internal teams, engineers, and third parties
What We’re Looking For
- Telephone Experience – Confident handling calls in a professional environment
- Email Communication Skills – Clear, accurate, and timely written responses
- Office-Based Experience – Previous experience working in an office setting is essential
- Customer-Focused Mindset – Passionate about delivering excellent service
- Attention to Detail – Strong accuracy in data handling and documentation
- Problem-Solving Skills – Able to manage queries effectively
- IT Literate – Comfortable using multiple systems
Desirable: Experience within insurance, claims handling, or financial services
Why 4th Dimension Innovation Ltd?
We specialise in motorcycle claims handling, offering services across logistics, repair, engineering, and customer support. You’ll be part of a supportive, fast-paced team where your work genuinely makes an impact.
The Essentials
- Hours: Monday to Friday - Rota for Saturdays once a month
- Salary: £24,500 to £26,500
- Location: Egham, Surrey (Hybrid working available after training)
- Contract: Full-time
- Perks: Training & development, career progression, and a supportive team culture
Ready to kickstart or grow your career in motor claims? Apply today.
Motor Claims Handler in Egham employer: 4th Dimension Innovation Ltd
At 4th Dimension Innovation, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Egham, Surrey. Our commitment to employee growth is reflected in our comprehensive training and development opportunities, while our hybrid working model ensures flexibility for a healthy work-life balance. Join us and be part of a passionate team that values integrity, collaboration, and the chance to make a real difference in the motorcycle insurance market.
Contact Details:
4th Dimension Innovation Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Egham
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We think you need these skills to ace Motor Claims Handler in Egham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 4th Dimension Innovation Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 4th Dimension Innovation Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 4th Dimension Innovation Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 4th Dimension Innovation Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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