At a Glance
- Tasks: Support the claims process by managing data entry and correspondence efficiently.
- Company: Join a supportive team at 4th Dimension Innovation in Thorpe, Surrey.
- Benefits: Enjoy competitive salary, hybrid working, and great training opportunities.
- Other info: Perfect for detail-oriented individuals looking to grow in a collaborative environment.
- Why this job: Be a vital part of a dynamic team ensuring smooth claims operations.
- Qualifications: Previous admin experience and understanding of insurance claims processes required.
The predicted salary is between 24000 - 26000 £ per year.
Join Our Claims Support Team! We’re looking for a detail-focused and organised Claims Handler to join our supportive Claims Support Team at 4th Dimension Innovation in Thorpe, Surrey. This role is ideal for someone with previous administration experience and experience working within an insurance claims environment. You’ll play an important part in supporting the wider claims process, making sure claims data, correspondence and internal workflows are handled accurately, efficiently and in line with agreed service levels.
Main Duties:
- Support a variety of divisions across the claims process to help meet service level requirements.
- Manage claims data entry accurately and efficiently.
- Process incoming paper-based and electronic correspondence throughout the claims journey.
- Ensure effective records are maintained and timely communications are sent.
- Respond promptly and professionally to incoming telephone calls, emails and letters.
- Capture data accurately and comprehensively, completing all relevant fields in Proclaim.
- Support the Claims Team in meeting individual and team targets and objectives.
- Keep up to date with workflow changes and adapt to shifting priorities.
- Share technical knowledge across the team and wider business where appropriate.
- Ensure complaints are handled promptly and escalated when required.
- Work in line with company policies, claims handling procedures and service levels.
- Ensure compliance with regulatory requirements, including Treating Customers Fairly, DPA, complaints handling and FCA legislation.
Key Skills:
- Previous administration experience.
- Experience working in an insurance claims environment.
- Strong understanding of claims processes and how claims are managed.
- High level of literacy and numeracy.
- Excellent attention to detail.
- Strong IT skills, including Microsoft Word, Excel and Outlook.
- Experience using Proclaim would be beneficial.
- Effective organisation and time management skills.
- Able to work to deadlines and manage changing workloads.
- Excellent interpersonal and communication skills.
- Professional, polite and friendly telephone manner.
- Reliable, proactive and able to work both independently and as part of a team.
- Positive, approachable and willing to continue learning and developing.
Bonus Points For:
- Previous experience supporting a busy claims team.
- Experience using claims management systems.
- Knowledge of insurer or broker processes.
- Understanding of SLAs, claims workflows and regulatory requirements.
- Experience handling claims correspondence, data entry or customer queries.
The Essentials:
- Hours: 37.5 hours per week, Monday to Friday
- Salary: £24,000 to £26,000
- Location: Thorpe, Surrey
- Working Pattern: Hybrid
- Contract: Full-time
- Perks: Competitive company benefits, training and development opportunities, and a supportive team culture where accuracy, teamwork and a strong understanding of claims will be valued.
Claims Handler - Claims Support Teams in Egham employer: 4th Dimension Innovation Ltd
At 4th Dimension Innovation, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Thorpe, Surrey. Our Claims Support Team values accuracy and teamwork, providing employees with competitive benefits, ongoing training, and opportunities for personal growth within the insurance claims sector. Join us to be part of a dynamic environment where your contributions are recognised and rewarded.
Contact Details:
4th Dimension Innovation Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Claims Support Teams in Egham
✨Tip Number 1
Network like a pro! Reach out to people in the insurance claims industry, especially those who work at 4th Dimension Innovation. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of claims processes and Proclaim. We want to see that you’re not just a great fit for the role but also genuinely interested in how our claims support team operates.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed data entry or handled multiple tasks efficiently in previous roles. We love seeing candidates who can juggle responsibilities with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our supportive team at 4th Dimension Innovation.
We think you need these skills to ace Claims Handler - Claims Support Teams in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your previous administration experience and any time you've worked in an insurance claims environment. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail:Since this role is all about accuracy, be sure to showcase your attention to detail in your application. Use examples from your past work where you’ve managed data entry or correspondence effectively. We love a candidate who can keep things tidy!
Be Professional Yet Approachable:When writing your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone with a polite and friendly manner, so let your personality shine through while keeping it professional!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our supportive team!
How to prepare for a job interview at 4th Dimension Innovation Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processes and how they are managed. Familiarise yourself with common terminology and workflows in the insurance claims environment. This will help you speak confidently about your experience and show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
As a Claims Handler, accuracy is key. Prepare examples from your past roles where your attention to detail made a difference. Whether it was catching an error in data entry or ensuring compliance with regulations, be ready to share these stories to demonstrate your skills.
✨Demonstrate Your Organisational Skills
Think about how you manage your time and workload. Be prepared to discuss specific strategies you use to stay organised, especially when handling multiple tasks or shifting priorities. This will show that you can thrive in a busy claims environment.
✨Practice Your Communication Style
Since you'll be dealing with customers and colleagues alike, practice articulating your thoughts clearly and professionally. Role-play common scenarios, like responding to customer queries or handling complaints, to showcase your interpersonal skills and friendly telephone manner.
