4Syte is hiring a Client Manager - Construction to be based in our office near Banbury.
We are looking for a candidate with construction finance experience. The ideal candidate also has client management experience, however, we would be willing to consider individuals with the product knowledge that are looking for their next career move.
General Responsibility:
Working within the Operations Department to provide proactive management of a portfolio of clients.
To deliver exceptional client service, maintain client relationships and effective manage risk to prevent loss of income and reputation to our business.
To manage, motivate and develop personnel within the team.
Responsibilities:
Client Management
- To manage a designated portfolio of clients and maintain a full working knowledge of all clients.
- Maintaining first class client relationships, ensuring that excellent levels of service are delivered so that client satisfaction levels remain high.
- To ensure that no client terminates on the grounds of poor service, and to minimise third party complaints.
- To ensure that each client is visited at least once a year.
- To undertake a new client, visit within one month of commencement and provide client with structured education in relation to 4Syte systems and procedures.
- To ensure the security of 4Syte funds at all times, minimising client losses and bad debts.
- To work closely with the Senior Management in reviewing and scrutinising debt collectability and recoverability daily, taking appropriate steps where necessary to safeguard 4Syte security.
- To provide regular feedback to the Senior Management about any client issues that may impact upon 4Syte security or client retention.
- To request client audits where appropriate and to respond to audit recommendations promptly.
- To monitor and authorise client payments.
- To undertake regular client reviews to maintain a detailed knowledge of our clients' businesses to ensure that they are operating within the terms of the Invoice Finance Agreement and making appropriate recommendations to Credit Committee.
- To maintain an effective office diary and filing system.
Maximise Income and Added Value
- To ensure that service and discount charge income levels are maintained.
- To ensure that additional fee income opportunities are identified and maximised.
- To identify opportunities within the portfolio for the increase and up-take of credit protection.
- To identify and introduce new business opportunities where appropriate.
Credit
Debtors
- To supervise all new debtor account applications with assistance from your Client Executive.
- To liaise with clients to establish funding limits required to meet their needs and communicate any outcomes of these requests.
- To ensure top debtors are monitored using the appropriate systems and procedures.
Clients
- To ensure that all clients are monitored using the appropriate systems and procedures.
Credit Insurance
- To maintain our Credit Insurance policy and ensure all requirements are met in a timely manner.
Recoveries
- To oversee and ensure that all actions and assistance required for the collect out and recovery of a terminated client's current account including fees are actioned.
- To maintain and build relationships with external partners to assist in the recovery and actions involved in a collect out scenario, including Insolvency Practitioners and Solicitors.
Litigation
- To provide guidance to clients on appropriate recovery options available and likely costs and viability.
- To maintain contacts with a panel of solicitors to ensure best service and costs are achieved and disbursed to clients.
Internal Customers
- To work closely with all other Departments to ensure that the Operations Department always runs in an efficient and professional way. Any issues or concerns should be escalated to Senior Management immediately.
- To make recommendations on how Operations can be improved/enhanced.
- To assist the business in motivating and developing the Operations team.
Personnel
- To effectively manage a team of Client Executives.
- Ensure all training is provided, reviewed and completed within agreed time scales and is relevant to the individual's role and requirements.
- To hold monthly 1-1 meetings with each member of your team.
- To assist the Senior Management team in motivating and developing the Operations team.
Training and Development
- To have and contribute towards your own personal development plan.
Compensation:
Salary is competitive.
We won't be able to respond to everyone. If you haven't heard back from us within two weeks, then it is likely that we have decided not to progress with your application.
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