Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with software issues and perform manual testing on applications.
- Company: Join a dynamic team in Reading, Berkshire, focused on innovative software solutions.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Gain hands-on experience in software support while contributing to exciting projects.
- Qualifications: Experience in software application support and strong communication skills are essential.
- Other info: Opportunity to work with .NET technologies and enhance your technical skills.
The predicted salary is between 36000 - 60000 £ per year.
My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role – you’ll be expected to work in the office 3 days a week, with 2 days from home.
Key Responsibilities:
- Provide application support to end-users via phone, email, and Teams.
- Troubleshoot and resolve software issues, escalating where necessary.
- Perform manual testing on in-house applications and assist with identifying bugs or improvements.
- Accurately document support tickets, test results, and user feedback.
Required Experience:
- Experience supporting software applications.
- Excellent attention to detail.
- Strong verbal and written communication skills.
Desirable Experience:
- Previous experience testing software applications.
- Knowledge of .NET or working within a .NET-based environment.
Software/Application Support Analyst employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software/Application Support Analyst
✨Tip Number 1
Familiarise yourself with common software support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples of how you've resolved software issues in the past, as this will show your practical experience and problem-solving abilities.
✨Tip Number 3
Since this role involves manual testing, consider doing some practice tests on applications you use regularly. This will help you articulate your testing process and findings during the interview.
✨Tip Number 4
Research the company’s software products and any recent updates or changes. Showing that you have a genuine interest in their applications will demonstrate your enthusiasm for the role.
We think you need these skills to ace Software/Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support. Emphasise any previous roles where you provided user support, resolved software issues, or performed manual testing.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Software/Application Support Analyst position. Mention specific skills that align with the job description, such as your attention to detail and communication skills.
Showcase Technical Skills: If you have experience with .NET or similar technologies, be sure to include this in your application. Highlight any relevant projects or tasks that demonstrate your technical proficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at 4square Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software applications and any troubleshooting you've done in the past. Highlight specific examples where you resolved issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since strong verbal and written communication skills are essential, practice explaining technical concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewer's questions.
✨Demonstrate Attention to Detail
Given the importance of detail in this role, prepare to discuss how you ensure accuracy in your work. You might want to share examples of how you've documented support tickets or test results meticulously in previous positions.
✨Familiarise Yourself with .NET
If you have any experience with .NET or working in a .NET-based environment, be sure to mention it. If not, take some time to research the basics of .NET and be ready to discuss how you can quickly learn and adapt to new technologies.
