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- Tasks: Provide hands-on technical support for printers and copiers, ensuring smooth operations.
- Company: Join a dynamic team focused on delivering top-notch printing solutions.
- Benefits: Enjoy a competitive salary, bonus, and a company car with ongoing training.
- Why this job: Be the tech hero for clients while working with innovative technology in a supportive environment.
- Qualifications: Field experience with printers or similar tech and a relevant qualification is required.
- Other info: Must be eligible for DBS clearance to join our team.
The predicted salary is between 24000 - 32000 £ per year.
Salary: Up to £32,000 + Bonus + Company Car
Location: Uxbridge (Must be eligible for DBS clearance)
About the Role:
We’re seeking a skilled Printer Support Engineer to join our team, providing exceptional technical support for printers, copiers, and multifunctional devices. You’ll be the go-to expert for troubleshooting, maintenance, and client support—ensuring seamless operations for our key accounts.
Key Responsibilities:
- Provide hands-on technical support for printers/copiers, resolving issues within SLA timeframes
- Perform routine maintenance, updates, and assist with installations
- Log and track faults, reporting recurring issues to improve system reliability
- Maintain boot/site stock levels and backup colleagues during busy periods
- Build strong relationships with clients and stakeholders
- Attend training to stay ahead of industry tech and solutions
Skills & Experience Required:
- Field technical support experience (printers/copiers/MFDs preferred - EPOS/white goods experience accepted)
- City & Guilds or similar technical qualification
- Logical problem-solving with a focus on quick, accurate resolutions
- Outstanding communication and customer service skills
Why Apply?
- Competitive salary + bonus + company car
- Opportunity to work with cutting-edge printing solutions
- Supportive team environment with ongoing training
Printer Support Engineer / Technical Support Specialist employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Printer Support Engineer / Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the latest printer technologies and common issues. Being knowledgeable about the specific brands and models you’ll be supporting can give you an edge during interviews.
✨Tip Number 2
Practice your troubleshooting skills on various printer models. The more hands-on experience you have, the better you'll be able to demonstrate your problem-solving abilities in real-world scenarios.
✨Tip Number 3
Network with professionals in the printing and technical support industry. Attend relevant workshops or online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 4
Prepare to discuss your previous experiences in customer service and technical support. Highlight specific examples where you successfully resolved issues and built strong client relationships, as this is crucial for the role.
We think you need these skills to ace Printer Support Engineer / Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with printers and copiers. Use specific examples to demonstrate your problem-solving skills and customer service abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your field technical support experience and how it aligns with the responsibilities outlined in the job description.
Highlight Technical Qualifications: If you have any technical qualifications like City & Guilds, be sure to mention them prominently. This shows that you meet the educational requirements and are serious about your professional development.
Showcase Communication Skills: Since outstanding communication is key for this role, provide examples of how you've successfully interacted with clients or stakeholders in previous positions. This will help demonstrate your fit for the team environment.
How to prepare for a job interview at 4square Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with printers, copiers, and multifunctional devices. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on technical expertise.
✨Emphasise Customer Service
Since the role involves building strong relationships with clients, be ready to share examples of how you've provided exceptional customer service in previous positions. This could include resolving client issues or going above and beyond to ensure satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your logical problem-solving approach. You might be asked to solve a hypothetical technical issue during the interview, so think through your process and articulate it clearly to show your analytical skills.
✨Stay Updated on Industry Trends
Mention any recent training or certifications you've completed related to printing technology. Showing that you are proactive about staying current with industry advancements can set you apart from other candidates.
