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For Companies At a Glance
- Tasks: Provide IT support, resolve issues, and train users in tech efficiency.
- Company: Join a friendly, close-knit team in Banbury with a focus on technology adoption.
- Benefits: Enjoy competitive salary, generous holiday, pension scheme, and free parking.
- Why this job: Be part of a supportive culture with career growth and exciting IT projects.
- Qualifications: 2+ years in IT support, strong communication skills, and proactive problem-solving.
- Other info: Onsite role with occasional travel to other offices.
The predicted salary is between 20000 - 30000 £ per year.
Location: Banbury - parking onsite if required. This is an onsite role - Monday - Friday 8am - 4.30pm / 9am - 5.30pm.
Salary: £25-30k
The Role: We’re looking for an IT Support & Helpdesk Analyst with 2+ years’ experience to join our close-knit team. You’ll provide onsite and remote support, resolve IT issues, and help drive technology adoption—all while delivering first-class service to our staff.
Key Responsibilities:
- Log, manage, and resolve helpdesk tickets (hardware, software, networking).
- Support Microsoft 365, Azure, and security/compliance systems.
- Train and coach users to maximise tech efficiency.
- Assist with company-wide IT projects and system upgrades.
- Occasionally travel to other offices.
What We’re Looking For:
Essential:
- 2+ years in IT support/networking (Microsoft 365, patching, installations).
- Azure tenant management and cybersecurity awareness.
- Proactive problem-solver with excellent customer service skills.
- Strong communicator, team player, and detail-oriented.
Nice-to-Have:
- ITIL or relevant certifications.
Why Join Us? Friendly, supportive team with career growth opportunities. Generous benefits, including: Competitive salary + annual pay reviews, 23-28 days holiday (plus bank holidays), pension scheme, life cover, income protection, free parking, eye tests, flu jabs, long-service awards and a thriving social culture.
IT Support & Helpdesk Analyst employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Azure, as these are key components of the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Brush up on your customer service skills, as this position requires excellent communication and a proactive approach to problem-solving. Practising scenarios where you handle difficult situations can help you stand out during interviews.
✨Tip Number 3
Network with current IT professionals in similar roles, either through LinkedIn or local meetups. This can provide valuable insights into the industry and may even lead to referrals for job openings.
✨Tip Number 4
Prepare to discuss your experience with helpdesk ticketing systems and any relevant IT projects you've worked on. Being able to share specific examples will showcase your hands-on experience and problem-solving abilities.
We think you need these skills to ace IT Support & Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of experience in IT support and networking. Emphasise your skills with Microsoft 365, Azure, and any relevant certifications like ITIL. Use specific examples to demonstrate your problem-solving abilities and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention how you can contribute to the team and improve technology adoption within the company. Be sure to align your experiences with the key responsibilities listed in the job description.
Highlight Relevant Experience: In your application, focus on your experience with helpdesk ticket management, training users, and assisting with IT projects. Provide concrete examples of how you've resolved issues and improved tech efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support & Helpdesk Analyst role.
How to prepare for a job interview at 4square Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure, and any relevant IT support tools. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves providing first-class service, be ready to share instances where you went above and beyond for a user. This could include training staff or resolving complex issues efficiently.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. You might be asked to walk through a hypothetical scenario, so think about how you would logically address common IT issues.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, ongoing projects, or opportunities for professional development to demonstrate your enthusiasm.
