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- Tasks: Provide 1st line IT support and troubleshoot various tech issues for clients.
- Company: Join a well-established and growing tech company based in Hull.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive team environment.
- Other info: Opportunities for career growth and exposure to diverse technologies.
- Why this job: Perfect for problem-solvers eager to enhance their tech skills in a dynamic setting.
- Qualifications: 1st line IT support experience and strong troubleshooting skills required.
The predicted salary is between 25000 - 35000 £ per year.
We’re working with a well-established and growing company based in Hull and due to continued growth, they’re looking to bring in a Technical Support Engineer to strengthen their support team. This is a great opportunity for someone with 1st line support experience who enjoys problem-solving, working directly with users, and developing their technical skillset in a fast-paced MSP environment.
- Providing 1st line IT support across a varied client base (remote, phone & on-site)
- Troubleshooting issues across desktop, applications, networking, telecoms, and printing
- Supporting installations and rollouts of new IT solutions for clients
- Contributing to improving client systems and overall IT efficiency
- Joining the on-call rota after initial onboarding period
Experience required:
- Experience in a 1st line IT support or service desk role
- Strong troubleshooting skills across Windows environments and Microsoft 365
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
- Awareness of cyber security best practices
- Full UK driving licence and access to a vehicle for client visits
- Experience with Windows Server, Active Directory & Group Policy
- Exposure to Hyper-V, Azure, or Remote Desktop Services
- Knowledge of VoIP systems or web hosting/DNS
- Experience delivering IT projects end-to-end
- Microsoft certifications (e.g. Microsoft 365 Administrator Expert)
- Exposure to Apple or Linux environments
Supportive team environment with opportunities to grow your skills.
Remote - IT support Engineer in Hull employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote - IT support Engineer in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved problems in past roles. It’s all about demonstrating your hands-on experience.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Remote - IT support Engineer in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st line support experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your problem-solving skills.
Show Off Your Technical Skills: In your application, make sure to highlight your knowledge of Windows environments, Microsoft 365, and networking fundamentals. We love seeing candidates who are well-versed in these areas, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 4square Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and Microsoft 365. Be ready to discuss troubleshooting methods for common issues, as well as any experience you have with networking fundamentals like TCP/IP and DNS.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT problems in the past. Think about specific situations where you provided 1st line support and how you resolved issues efficiently. This will demonstrate your ability to think on your feet and provide excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their client base and the types of IT solutions they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Be Ready for Scenario Questions
Expect to be asked scenario-based questions during the interview. Practice how you would handle various support situations, such as dealing with a frustrated user or troubleshooting a network issue. This will showcase your practical skills and readiness for the role.