Desktop Support Analyst in Guildford

Overview

Desktop Support Analyst

Location : Guildford (On-site)

Contract Type : 12 month

We’re looking for an experienced 2nd Line Technical Support Analyst to join a busy and collaborative IT team, providing high-quality technical support across multiple sites. This is a great opportunity for someone with solid technical knowledge, strong troubleshooting ability, and a passion for delivering excellent customer service.

The Role

As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You’ll diagnose, troubleshoot, and resolve IT issues, escalating where necessary, while maintaining clear communication with users throughout.

You’ll also play a key role in maintaining and improving IT systems, supporting desktop and laptop builds, installing software and hardware, and assisting with wider technology projects and upgrades.

Key Responsibilities

• Manage and resolve assigned tickets, ensuring full lifecycle ownership through to closure.
• Diagnose and troubleshoot incidents across software, hardware, and networking.
• Build, configure, and deploy laptops and desktops.
• Install, configure, and maintain IT hardware and software.