Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and solve technical issues for users in a fast-paced environment.
- Company: Join a dynamic team dedicated to keeping operations running smoothly.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative culture with exciting projects and career advancement opportunities.
- Why this job: Make a real difference by supporting colleagues and enhancing their tech experience.
- Qualifications: 2+ years in IT support, strong Microsoft tech knowledge, and troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.
You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.
What you’ll be doing
- User & Technical Support
- Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face
- Assist employees across different sites, ensuring consistent and effective service
- Manage incoming requests from start to finish, keeping users informed throughout
- Record and monitor issues using the internal ticketing platform
- Provide a positive support experience aligned with best practice service standards
- Escalate more complex issues when required
- Device & Application Management
- Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops
- Diagnose and resolve faults across hardware and software
- Configure and support mobile technology within the business
- Keep track of IT assets and ensure equipment is properly organised
- Support the reuse, recycling, or reallocation of devices
- End User Guidance
- Help colleagues get the most out of systems and applications through advice and informal training
- Use remote tools to walk users through fixes and best practices
- Infrastructure & Systems
- Assist with the upkeep of core systems and internal platforms
- Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy
- Help ensure key systems remain stable and available
- Get involved in wider initiatives like system upgrades, office changes, or integrations
- Keep documentation up to date and accurate
What we’re looking for
- Around 2+ years’ experience in IT support or service desk environments
- Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments)
- Solid understanding of end-user hardware and troubleshooting techniques
- Basic grasp of networking fundamentals
- Exposure to service desk tools is beneficial
- Industry certifications are a plus but not essential
Senior Technical Support Engineer - Network in Blackburn employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Network in Blackburn
✨Tip Number 1
Network with professionals in the IT field! Attend meetups, webinars, or online forums where you can connect with others. This not only helps you learn but also opens doors to job opportunities.
✨Tip Number 2
Practice your technical skills regularly. Set up a home lab or use virtual environments to troubleshoot common issues. The more hands-on experience you have, the better you'll perform in interviews!
✨Tip Number 3
Prepare for interviews by researching common technical support scenarios. Think about how you would handle specific user issues and be ready to discuss your problem-solving process.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in IT support. Your next opportunity could be just a click away!
We think you need these skills to ace Senior Technical Support Engineer - Network in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft technologies, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved problems or improved processes in previous roles to grab our attention.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with end-user hardware and troubleshooting techniques. We love seeing candidates who can demonstrate their technical prowess and understanding of networking fundamentals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at 4square Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows OS and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant service desk tools you've used.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you provided effective support or resolved complex issues, and be ready to explain your thought process during those moments.
✨Familiarise Yourself with the Company’s Environment
Do a bit of research on the company’s IT infrastructure and any recent projects they’ve undertaken. This will not only show your interest but also help you tailor your answers to align with their needs and demonstrate how you can contribute to their initiatives.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. You might be asked to walk through a troubleshooting process, so being clear and concise is key to ensuring a positive support experience.