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For Companies At a Glance
- Tasks: Provide hands-on IT support and maintain internal systems in a fast-paced environment.
- Company: Join a dynamic team focused on collaboration and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Be part of exciting projects and enjoy a supportive work culture.
- Why this job: Make a real difference by solving problems and supporting your colleagues every day.
- Qualifications: 2+ years in IT support, strong Microsoft tech skills, and troubleshooting experience.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.
You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.
What you’ll be doing
- User & Technical Support
- Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face.
- Assist employees across different sites, ensuring consistent and effective service.
- Manage incoming requests from start to finish, keeping users informed throughout.
- Record and monitor issues using the internal ticketing platform.
- Provide a positive support experience aligned with best practice service standards.
- Escalate more complex issues when required.
- Device & Application Management
- Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops.
- Diagnose and resolve faults across hardware and software.
- Configure and support mobile technology within the business.
- Keep track of IT assets and ensure equipment is properly organised.
- Support the reuse, recycling, or reallocation of devices.
- End User Guidance
- Help colleagues get the most out of systems and applications through advice and informal training.
- Use remote tools to walk users through fixes and best practices.
- Infrastructure & Systems
- Assist with the upkeep of core systems and internal platforms.
- Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy.
- Help ensure key systems remain stable and available.
- Get involved in wider initiatives like system upgrades, office changes, or integrations.
- Keep documentation up to date and accurate.
What we’re looking for
- Around 2+ years’ experience in IT support or service desk environments.
- Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments).
- Solid understanding of end-user hardware and troubleshooting techniques.
- Basic grasp of networking fundamentals.
- Exposure to service desk tools is beneficial.
- Industry certifications are a plus but not essential.
Senior IT and AV engineer. in Blackburn employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT and AV engineer. in Blackburn
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you to a hiring manager.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining your troubleshooting process clearly, as communication is key in IT support roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior IT and AV engineer. in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft technologies, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved problems or improved processes in previous roles to give us a taste of what you can bring to our team.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with service desk tools and any relevant certifications. We love seeing candidates who are proactive about their professional development and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at 4square Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows OS and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any service desk tools you've used.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past. Think about specific situations where you provided excellent user support or resolved complex technical issues, and be ready to share these stories during the interview.
✨Familiarise Yourself with the Company’s Systems
Do a bit of research on the company’s IT infrastructure and systems. If you can, find out what tools and platforms they use, and be prepared to discuss how your skills can contribute to maintaining and improving those systems.
✨Practice Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend, focusing on how you would guide someone through a technical issue step-by-step.