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- Tasks: Provide hands-on IT support and solve tech problems for users in a fast-paced environment.
- Company: Join a dynamic team dedicated to keeping operations running smoothly.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping colleagues with their tech challenges every day.
- Qualifications: 2+ years in IT support and familiarity with Microsoft technologies.
- Other info: Collaborative culture with chances to work on exciting infrastructure projects.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.
You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.
What you’ll be doing
- User & Technical Support
- Act as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face.
- Assist employees across different sites, ensuring consistent and effective service.
- Manage incoming requests from start to finish, keeping users informed throughout.
- Record and monitor issues using the internal ticketing platform.
- Provide a positive support experience aligned with best practice service standards.
- Escalate more complex issues when required.
- Device & Application Management
- Prepare, deploy, and maintain end-user devices including PCs, Macs, and laptops.
- Diagnose and resolve faults across hardware and software.
- Configure and support mobile technology within the business.
- Keep track of IT assets and ensure equipment is properly organised.
- Support the reuse, recycling, or reallocation of devices.
- End User Guidance
- Help colleagues get the most out of systems and applications through advice and informal training.
- Use remote tools to walk users through fixes and best practices.
- Infrastructure & Systems
- Assist with the upkeep of core systems and internal platforms.
- Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy.
- Help ensure key systems remain stable and available.
- Get involved in wider initiatives like system upgrades, office changes, or integrations.
- Keep documentation up to date and accurate.
What we’re looking for
- Around 2+ years’ experience in IT support or service desk environments.
- Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments).
- Solid understanding of end-user hardware and troubleshooting techniques.
- Basic grasp of networking fundamentals.
- Exposure to service desk tools is beneficial.
- Industry certifications are a plus but not essential.
IT Support Engineer in Blackburn employer: 4square Recruitment Ltd
Contact Detail:
4square Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft technologies, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved problems or improved processes in previous roles to grab our attention.
Showcase Your Problem-Solving Skills: In your application, don’t just list your technical skills; give us a glimpse into your problem-solving approach. We love candidates who can think on their feet and provide excellent user support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at 4square Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows OS and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any service desk tools you've used.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved IT issues in the past. Think about specific situations where you managed requests from start to finish and kept users informed throughout the process. This will demonstrate your hands-on approach and commitment to user support.
✨Familiarise Yourself with the Company’s Environment
Do a bit of research on the company’s IT infrastructure and systems. Understanding their core systems and any specific technologies they use will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be acting as a primary contact for IT queries, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you'll need to guide colleagues through fixes and best practices during the interview.