At a Glance
- Tasks: Support complex software deployments and investigate technical problems in live environments.
- Company: Fast-growing tech business with a focus on innovation and customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a chance to work across various tech domains.
- Why this job: Make a real-world impact by ensuring software delivers value to customers.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
We are working with a fast-growing technology business looking for a Technical Application Support Engineer to support complex software deployments within live customer environments. This is an excellent opportunity for someone who enjoys investigating technical problems, working with live systems, and supporting software that has a real-world operational impact. This is not a traditional helpdesk or ticket-routing role.
You will be responsible for the technical health of active customer deployments, proactively monitoring live systems, investigating anomalies, resolving technical issues, and helping ensure deployments continue to deliver measurable value. The role would suit someone who enjoys working across software, data, integrations, telemetry and customer-facing technical support.
You will work closely with Customer Success, Engineering and Data teams to monitor active deployments, identify issues before they impact customers, and provide clear technical insight into system performance.
Responsibilities will include:
- Monitoring live customer deployments, including uptime, system behaviour, performance and SLA compliance
- Investigating anomalies using logs, metrics, telemetry and operational data
- Diagnosing issues across data ingestion, integrations, connectivity
Application Support Engineer employer: 4square Recruitment Ltd
Join a dynamic and innovative technology company in London that prioritises employee growth and collaboration. With a hybrid work model, you will enjoy a supportive work culture that encourages problem-solving and technical exploration, while also benefiting from opportunities for professional development and a chance to make a tangible impact on customer success. This role offers the unique advantage of working directly with live systems, ensuring your contributions are both meaningful and rewarding.
