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- Tasks: Be the go-to person for clients, resolving queries and delivering top-notch service.
- Company: Join 4site Consulting, a family-run Health & Safety consultancy with a supportive culture.
- Benefits: Enjoy a pension, company events, generous leave, and professional development opportunities.
- Why this job: Make a real impact in a dynamic team while building strong client relationships.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
- Other info: Great career progression as we continue to grow and expand.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and customer-focused Client Services Coordinator to join our team. In this role, you will act as the main point of contact for our clients, helping to resolve enquiries and supporting the delivery of outstanding service. This is a key position within our business, offering excellent opportunities for career progression as the company continues to expand.
What you'll be doing:
- Prepare and process client quotations and instructions accurately and efficiently, ensuring compliance with company service level agreements (SLAs).
- Communicate confidently with new and existing clients via telephone and email, promoting our services and maintaining high levels of client satisfaction.
- Accurately input and maintain client data within our electronic database, ensuring records are kept up to date.
- Assist with marketing and promotional initiatives to strengthen brand presence and support business growth targets.
- Deliver exceptional customer service that reflects the values and standards of our organisation.
About you:
- Enthusiastic, motivated, and customer-focused with a strong work ethic.
- Proven experience in a customer service or client-facing role.
- Strong relationship-building and communication skills.
- Highly organised with good attention to detail.
- Competent in Microsoft Office applications.
About us:
4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to-earth compliance solutions tailored to the property industry. As a family-run business, we value strong client relationships and consistent, high-quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost-effective support.
If you're collaborative, purpose-driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit.
Benefits:
- Company pension
- Company events
- 23 days annual leave plus bank holidays
- Christmas close down
- Professional membership reimbursement
- All tech, equipment and PPE provided that is required for your role
- Company-funded role relevant training and development.
Client Services Coordinator employer: 4site Consulting Ltd
Contact Detail:
4site Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Services Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to confidently explain why you're the perfect fit for their team. Highlight your customer service experience and relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remind them of your key strengths and how you can contribute to their client satisfaction goals.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our family-run business. It shows initiative and genuine interest in what we do.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and skills that match the Client Services Coordinator role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since you'll be the main point of contact for clients, it's crucial to demonstrate your strong communication abilities. Use clear and confident language in your application to reflect how you'd interact with clients.
Highlight Your Organisational Skills: Being highly organised is key for this role. Share examples of how you've managed client data or handled multiple tasks efficiently in your previous roles. We love seeing attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 4site Consulting Ltd
✨Know the Company Inside Out
Before your interview, take some time to research 4site Consulting. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is client-focused, prepare examples from your past experiences where you’ve successfully resolved client issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Organisational Skills
As a Client Services Coordinator, being organised is key. Think of specific instances where your attention to detail and organisational skills made a difference. Be prepared to discuss how you manage your time and prioritise tasks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, opportunities for professional development, or how success is measured in this role. This shows that you’re engaged and serious about the position.
