At a Glance
- Tasks: Support and develop Social Care applications while solving technical issues.
- Company: Join a dynamic Local Authority team in Worcester.
- Benefits: Competitive pay rates, dedicated support, and employee benefits programme.
- Other info: Work in a collaborative environment with growth opportunities.
- Why this job: Make a difference in social care with your tech skills.
- Qualifications: Experience with social care applications and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Are you a passionate Application Support Officer looking for your next role? 4Recruitment Services are currently recruiting for an Application Support Officer to work in a Local Authority Social Care service based in the Worcester area.
Pay Rates: £16.35 - £21.23 per hour
Information the Role: We are currently recruiting for an experienced Application Support Officer to join a busy and innovative team supporting Social Care and Enterprise Applications within a large and complex organisation. This is an exciting opportunity for someone with strong application support experience, excellent technical problem‑solving abilities, and knowledge of Social Care systems such as Liquidlogic and ContrOCC.
Key Responsibilities:
- Support, maintain, and develop Social Care and Enterprise Applications
- Provide database maintenance and application support
- Investigate and resolve technical and business issues within SLA targets
- Work closely with stakeholders, service managers, and third‑party suppliers
- Support system integrations and digital solutions
- Produce and maintain technical documentation
- Ensure secure application access and user support
- Support application lifecycle management and service improvements
- Work within Agile, ITIL, and Enterprise Architecture frameworks
Essential Requirements:
- Experience supporting enterprise or social care applications
- Knowledge of Liquidlogic, ContrOCC, or similar case management systems
- Strong database maintenance and support experience
- Experience working in large and complex environments
- Excellent communication and stakeholder management skills
- Strong analytical and problem‑solving abilities
- Experience working with Agile and ITIL methodologies
Desirable:
- Local Government or Public Sector experience
- Knowledge of Enterprise Architecture tools such as iServer
- TOGAF or Agile certifications
What we offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Dedicated payroll support ensuring you receive the full benefits of your payment
4Recruitment Services is an equal opportunities employer.
Application Support Officer - Worcester employer: 4Recruitment Services
4Recruitment Services is an excellent employer for Application Support Officers, offering a dynamic work environment within a Local Authority Social Care service in Worcester. With a strong focus on employee growth and development, we provide comprehensive support through dedicated consultants and a robust benefits programme, ensuring that our team members thrive both professionally and personally. Join us to be part of an innovative team that values collaboration, technical expertise, and meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Officer - Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Liquidlogic, ContrOCC, and other relevant applications. This will set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for Application Support Officers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you to join our innovative team.
We think you need these skills to ace Application Support Officer - Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Officer role. Highlight your experience with social care applications like Liquidlogic and ContrOCC, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting social care applications and how your background makes you a perfect fit for our team.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to mention your experience with database maintenance and any relevant methodologies like Agile and ITIL. This will help us understand how you can contribute to our innovative team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Worcester.
How to prepare for a job interview at 4Recruitment Services
✨Know Your Applications
Make sure you brush up on your knowledge of Liquidlogic and ContrOCC. Familiarise yourself with their functionalities and common issues users face. This will show that you're not just a candidate, but someone who understands the tools they'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Think about specific situations where you resolved issues within SLA targets. This will demonstrate your analytical abilities and how you can contribute to the team.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since you'll be working closely with stakeholders and service managers, being able to communicate complex ideas simply is key. Consider doing mock interviews with a friend to refine your delivery.
✨Understand Agile and ITIL Frameworks
Brush up on Agile and ITIL methodologies, as these are crucial for the role. Be ready to discuss how you've applied these frameworks in previous roles. Showing that you can work within these structures will set you apart from other candidates.
