At a Glance
- Tasks: Support the Housing Options service and deliver excellent customer-focused support.
- Company: Join a dedicated team making a difference in housing and homelessness.
- Benefits: Competitive pay, hands-on experience, and a chance to make an impact.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Be the first point of contact for those in need and help solve housing issues.
- Qualifications: Customer service experience is essential; housing knowledge is a plus.
The predicted salary is between 46240 - 51120 £ per year.
Temporary, Full Time 28.00 - 31.00 ph (umbrella)
Location: Rochford Essex
Please note you will be required to be site based 3 days a week; due to the location of the office, use of a car is preferable.
Accountabilities
We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible for being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service.
- Experience in a customer facing role would be essential; experience in a housing options environment would be desirable.
Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers' homelessness and housing issues, acting as the first line point of contact for customers.
Support the Housing Options service to carry out the Council's statutory duties under homelessness legislation, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council's own policies and procedures.
Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
Receive and accurately triage or record enquiries for advice.
Housing Admin Support Officer in Southend-on-Sea employer: 4Recruitment Services
As a Housing Admin Support Officer in Rochford, you will join a dedicated team committed to delivering exceptional customer service within the Housing Options and Homelessness service. Our organisation fosters a supportive work culture that prioritises employee growth, offering opportunities for professional development while making a meaningful impact in the community. With competitive pay and a collaborative environment, we ensure our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing admin roles. Think about your past experiences and how they relate to customer service and housing options. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Admin Support Officer role. We’ve got all the resources you need to make your application stand out, so don’t miss out!
We think you need these skills to ace Housing Admin Support Officer in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles and any relevant housing options knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people with housing issues and how your previous experiences make you a great fit for our team. Keep it friendly and professional!
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the best candidate for the Housing Admin Support Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you brush up on the key legislation related to homelessness, like the Homeless Reduction Act 2017 and Localism Act 2011. Being able to discuss these confidently will show that you're serious about the role and understand the framework you'll be working within.
✨Customer Service is Key
Since this role is all about delivering a customer-focused service, think of examples from your past experiences where you've excelled in customer service. Be ready to share how you handled difficult situations or went above and beyond for a customer.
✨Team Player Vibes
You'll be part of a small team, so it's important to demonstrate your ability to work collaboratively. Prepare to talk about times when you've successfully worked with others to achieve a common goal, especially in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the Housing Options service and the team dynamics. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
