At a Glance
- Tasks: Manage service charge queries and ensure accurate reporting for residents.
- Company: Join a supportive housing association in North London.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a flexible work environment with monthly office visits.
- Why this job: Make a difference in residents' lives while developing your skills.
- Qualifications: Strong understanding of service charges and proficiency in Excel.
The predicted salary is between 30000 - 40000 £ per year.
4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London. You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures. The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel. The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Handle service charge enquiries from residents and internal staff
- Work with your managers to answer escalated customer complaints
- Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
- Investigate and where necessary make service charge adjustments in ERP
- Participate and contribute to projects relating service charges
- Liaise with key stakeholders to ensure accuracy of service charges
- Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
Service Charge Officer employer: 4Recruitment Services
Join a forward-thinking housing association in North London, where your role as a Service Charge Officer will be pivotal in ensuring transparency and accuracy in service charge reporting. With a strong emphasis on customer service, you'll thrive in a supportive work culture that values collaboration and professional growth, all while enjoying the flexibility of hybrid working arrangements. This is an excellent opportunity to make a meaningful impact in the community while developing your skills in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with service charges. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your Excel skills and understanding of service charges. We all know that confidence is key, so practice answering common questions related to customer service and problem-solving.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that suit you best, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Charge Officer
Some tips for your application 🫡
Show Your Understanding of Service Charges:Make sure to highlight your technical understanding of service charges in your application. We want to see that you know the ins and outs of this area, so don’t hold back on sharing relevant experiences or knowledge!
Excel Skills are Key:Since you'll be working with Excel a lot, it’s crucial to mention your proficiency with it. We’re looking for someone who can handle data like a pro, so include any specific examples of how you've used Excel in previous roles.
Customer Focus is Essential:This role is all about customer interaction, so make sure to showcase your customer service skills. Share examples of how you've dealt with queries or complaints effectively in the past – we love a good success story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Numbers
Make sure you brush up on your technical understanding of service charges. Be prepared to discuss how you would handle specific scenarios or calculations related to service charges, as this will show your expertise and confidence in the subject.
✨Excel Skills on Display
Since the role requires competency with Excel, it’s a good idea to practice common functions and formulas that might be relevant. You could even prepare a few examples of how you've used Excel in past roles to solve problems or improve processes.
✨Customer Service Mindset
This position is very customer-oriented, so think about your approach to handling queries and complaints. Prepare some examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and empathy.
✨Engage with Stakeholders
Be ready to discuss how you would liaise with key stakeholders to ensure accuracy in service charges. Think of examples where you've worked collaboratively with others to achieve a common goal, as this will demonstrate your teamwork abilities.
