At a Glance
- Tasks: Manage maintenance, security, and facilities for retirement housing in Selsey.
- Company: 4Recruitment Services supports a client providing retirement housing for those over 55.
- Benefits: Opportunity to work in a supportive environment focused on older residents' needs.
- Other info: Role based in Selsey, West Sussex, with a focus on health and safety compliance.
- Why this job: Be the first point of contact for residents and ensure their safety and comfort.
- Qualifications: Facilities management experience and excellent customer service skills are essential.
The predicted salary is between 35000 - 40817 £ per year.
4Recruitment Services are seeking a Retirement Housing Facilities Assistant for our client based in Selsey, West Sussex. Our client provides retirement housing for people over the age of 55. You will be required to manage the maintenance and security of the buildings, monitor contracts and services and provide a focused facilities management service to residents living in the client's properties.
DUTIES AND RESPONSIBILITIES INCLUDE:
- To be a key-holder for the building and ensure security of the communal areas and facilities.
- To be the first point of contact and manage access to the building for residents, contractors and visitors.
- Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment.
- Allow access to utility companies for essential maintenance and servicing of equipment.
- Manage and monitor the laundry facilities communal areas.
- Monitor and facilitate resolution of complaints relating to communal areas and facilities.
- Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment.
- Monitor and advise tenants on the management of their rent accounts and arrears.
- Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues.
- Raise repairs, facilitate access and guidance to the affected areas for contractors.
- Complete water testing in communal areas.
- Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes.
- Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors.
- Manage or provide gritting at the property in line with the service gritting plan as required.
- Carry out health and safety inspections of the building and record the outcomes in line with service standards.
- Monitoring accidents, incidents and near misses in line with the clients health and safety procedures.
ESSENTIAL REQUIREMENTS INCLUDE:
- Facilities management experience.
- Excellent customer services skills.
- Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role.
- Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements.
- Knowledge and understanding of the housing/building management sector.
- Understanding or experience of health and safety issues and management.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
Retirement Housing Facilities Assistant employer: 4Recruitment Services
Join a dedicated team at 4Recruitment Services, located in Selsey, West Sussex. Enjoy a role that prioritises the well-being of residents over 55, ensuring a safe and welcoming environment. The company values equal opportunities and safe recruitment practices.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Housing Facilities Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retirement Housing Facilities Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at 4Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4Recruitment Services!
How to prepare for a job interview at 4Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
