At a Glance
- Tasks: Support tenants with service charge queries and ensure accurate billing.
- Company: Join a supportive team at a leading housing services provider.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Equal opportunities employer committed to safe recruitment practices.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 30000 - 40000 £ per year.
4Recruitment Services are seeking a Housing Charges Advisor to work for our client based in Redditch. You will be required to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. The client will allow hybrid working, 3 office days and 2 days working from home.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Administer service charge-related complaints and customer queries, ensuring a positive, professional, and compliant customer experience within established timescales.
- Support the annual rent and service charge setting process, ensuring that both estimated and actual charges are comprehensive and accurate.
- Under the guidance and direction of Officers and Managers, assist with the collection and enforcement of former tenant charges and housing debts, including the preparation of write-off proposals where appropriate.
- Analyse data to ensure charges are accurately applied to customer accounts and invoiced correctly.
- Support investigations arising from appeals, complaints, and enquiries, including cases involving legal challenges, Judicial Reviews, or Ombudsman enquiries.
ESSENTIAL REQUIREMENTS INCLUDE:
- Experience of working within a financial, accounting, or income services environment.
- Knowledge and experience of using and interpreting data and customer accounts to provide accurate advice and support informed decision-making.
- Knowledge of housing legislation and debt recovery processes.
A full JD is available on request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team.
Housing Charges Advisor in Redditch employer: 4Recruitment Services
At 4Recruitment Services, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and professional growth. As a Housing Charges Advisor in Redditch, you will benefit from hybrid working arrangements, allowing for a balanced work-life dynamic, while also having access to ongoing training and development opportunities to enhance your career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Charges Advisor in Redditch
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like 4Recruitment Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Housing Charges Advisor in Redditch
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to 4Recruitment Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on 4Recruitment Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at 4Recruitment Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with 4Recruitment Services.
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Since this is a full-time position, employers at 4Recruitment Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former 4Recruitment Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
