Receptionist - Facilities Management - Carlisle

Are you a passionate Receptionist looking for your next role? 4Recruitment Services are currently recruiting for a receptionist to work in a Facilities Management Team based in Carlisle.

Hourly Rate: £13.21 - £16.15 per hour

Information about the Role: We are looking for a friendly, professional, and organised Receptionist to join our team and support the delivery of a high-quality front-of-house and facilities service across our office locations. As the first point of contact for visitors and colleagues, you will play an important role in creating a welcoming and professional environment. You will support the Facilities and Contract Managers with administrative tasks, building coordination, and ensuring the smooth day-to-day running of the office environment. This role is ideal for someone who enjoys working in a busy environment, providing excellent customer service, and supporting workplace operations.

Key Responsibilities:

• Act as the first point of contact for visitors, contractors, and colleagues, providing a professional front-of-house service.
• Welcome guests, manage visitor sign-in procedures, and ensure security protocols are followed.
• Provide administrative support to the Facilities and Contract Managers.
• Assist with the coordination of contracted services and contractors attending site.
• Manage and maintain access control and ID badge systems in line with policy.
• Maintain accurate facilities records, including health and safety documentation, first aiders, and fire marshal records.
• Support office moves and general workplace changes when required.
• Respond to queries from colleagues and escalate facilities issues where appropriate.
• Build effective relationships with internal teams, contractors, and external stakeholders.
• Carry out building checks and inspections at satellite or touchdown offices if required.
• Ensure compliance with data protection and health & safety requirements.
• Support continuous improvement of reception and facilities processes.

What We’re Looking For:

Essential Experience & Skills:

• Experience working in a busy reception, customer service, or facilities environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft 365.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A professional and approachable manner when dealing with visitors and colleagues.
• A strong team player with a flexible approach to work.

Desirable:

• Knowledge of health and safety principles.
• Experience working with contractors or supporting facilities teams.
• Understanding of access control or visitor management systems.

Key Behaviours: Successful candidates will demonstrate:

• A strong customer-focused approach.
• Respect for individuals and diversity.
• Ability to work collaboratively with colleagues and stakeholders.
• Clear and positive communication skills.
• A proactive approach to problem solving.
• Commitment to delivering high standards of service.

Additional Information: The role involves working with sensitive information, and confidentiality must be maintained at all times. Flexibility may be required to support operational needs. Travel between office locations may occasionally be required. Participation in an on-call rota outside normal hours may be required. A commitment to equal opportunities and inclusive working practices is essential.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.