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- Tasks: Support residents with financial advice and manage unpaid invoices in a customer-focused role.
- Company: Local authority in Berkshire offering a hybrid working environment.
- Benefits: Earn £14.59 an hour PAYE with flexible working options.
- Other info: Opportunity for professional growth in a dynamic local government environment.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive setting.
- Qualifications: Experience in income recovery and excellent communication skills required.
Our local authority client based in Berkshire are urgently seeking an experienced Income and Recovery Officer.
- £14.59 an hour PAYE
- Hybrid working - working from home but you will be required to come to the Civic Offices in Reading for meetings and appointments.
We are looking for an experienced Income and Recovery Officer (Adult Social Care). You’ll help deliver a high-quality, customer-focused service across multiple channels (face to face, telephone, email and digital), supporting residents to understand their accounts and access the right advice, including welfare benefits and financial/digital inclusion support.
You’ll identify and progress recovery action on unpaid Adult Social Care invoices, negotiate affordable repayment arrangements, and where necessary prepare cases for legal action in line with legislation, council policies and agreed service standards. You will also support billing/invoicing processes and payment collection activity (including direct debit administration), maintain accurate records on council systems, and handle customer contacts professionally and consistently, ensuring confidentiality and compliance with data protection and information governance requirements.
Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Income and Recovery Officer in Reading employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income and Recovery Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority sector or related fields. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Adult Social Care policies and legislation. We want you to be ready to impress with your understanding of the role and how you can contribute to the team.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of interaction with residents, think about scenarios where you’ve successfully resolved issues or provided support. We want you to showcase your ability to handle various communication channels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income and Recovery Officer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income and Recovery Officer role. Highlight your experience in adult social care, customer service, and any relevant recovery action you've taken. We want to see how your skills match what we're looking for!
Explain Employment Gaps: If you have any gaps in your employment history, don’t leave us guessing! Take a moment to explain these in your CV. It shows transparency and helps us understand your journey better.
Showcase Your Communication Skills: Since this role involves interacting with residents across various channels, make sure to highlight your communication skills. Whether it’s face-to-face or digital, we want to know how you connect with people!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you understand the role of an Income and Recovery Officer inside out. Brush up on relevant legislation, council policies, and the specifics of Adult Social Care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a high-quality, customer-focused service, be ready to share examples from your past experiences. Think of situations where you’ve successfully handled difficult conversations or provided support to clients, especially in financial contexts.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would handle unpaid invoices or negotiate repayment plans. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for billing and invoicing, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.