At a Glance
- Tasks: Lead a team to provide top-notch customer service across various channels.
- Company: Join a supportive council team dedicated to community service.
- Benefits: Earn £16.62 per hour with flexible hours and job security until 2026.
- Other info: Be part of a 24/7 team ensuring support all year round.
- Why this job: Make a real difference by helping people in emergency situations.
- Qualifications: Strong communication skills and a passion for customer service.
Location: Southampton, SO15.
Salary: £16.62 per hour.
Full Time – Monday to Friday – 37 hours (We deliver call handling 24 hours a day so there is a requirement for flexibility with the hours).
Contract: Up to October 2026 – possibly beyond.
To provide excellent customer service across a range of channels (telecare alarm, telephone and in writing), ensuring that customer experiences are easy, effective and deliver emergency support where appropriate.
To handle emergency telecare alarm calls effectively and in line with recognised industry standards.
To provide the best possible first impression of the Council, being professional, positive and clearly communicating with customers.
To be part of a team delivering services 24 hours a day, 365 days a year, ensuring business continuity in all situations.
To receive calls via the City Telecare Alarm System and to make an effective assessment of the situation giving reassurance to the customer and taking immediate action as necessary. For example, contacting the emergency services via 999, a Responding Support Officer, a Doctor, a relative or another service by telephone.
Pass on accurate and concise details of the assistance required and record all details of the call and actions taken.
To be the first point of contact for the Council out of normal office hours, ascertaining the nature of the caller's enquiry and the appropriate response, on the basis of criteria set out in Council policies and procedures.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Liam Heddle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Team Leader in Marchwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant Team Leader in Marchwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at 4Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4Recruitment Services!
How to prepare for a job interview at 4Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
