Technical Support Officer
Location: East London
Contract role
Umbrella Rate: £232.28 per day
PAYE Rate: £172.37 per day
We are currently recruiting for a Technical Support Officer to join a Housing Services team. This is an excellent opportunity for an experienced housing maintenance or surveying professional to play a key role in supporting responsive repairs across a portfolio of approximately 5,000 social housing properties, including estate environments and leaseholder liabilities.
Key Responsibilities
- Undertake inspections and surveys following repair requests, including visits to tenanted properties.
- Investigate technical defects and provide advice on damp, specifications, estimates, labour requirements and health and safety.
- Prepare survey reports, estimates and orders for works, ensuring value for money and commercial feasibility.
- Complete contract documentation, correspondence, measurements and re-measurements as required.
- Maintain accurate repair histories, records and information relating to completed works.
- Engage specialist services and contractors in accordance with procurement procedures.
- Attend panels and meetings and prepare reports and information for senior management.
- Support the Repairs Service and Repairs Call Centre, including participation in duty rota arrangements.
Key Skills & Experience
- Experience in housing maintenance, repairs, surveying or a related technical discipline.
- Experience undertaking property inspections and identifying defects.
- Knowledge of responsive repairs and remedial works.
- Experience monitoring contractors and inspecting completed works.
- Understanding of health and safety requirements and CDM.
- Ability to prepare survey reports, specifications and estimates.
- Experience working with residents and responding to complaints and enquiries.
- Understanding of procurement, contract and budget management.
- Strong organisational, communication and stakeholder management skills.
- Ability to manage repairs projects from initiation through to completion.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
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