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- Tasks: Manage a housing portfolio and ensure high-quality tenancy services for residents.
- Company: Dynamic housing organisation focused on tenant satisfaction and community support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team with a commitment to equal opportunities.
- Why this job: Make a real difference in people's lives by ensuring they have safe and affordable homes.
- Qualifications: Experience in tenancy management and strong customer service skills.
The predicted salary is between 60000 - 60000 £ per year.
Brent – Hybrid £29.51ph
Job Purpose: To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction. To manage tenancies, end to end, let to re-let, taking full ownership of the tenant’s journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes. To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties.
Principal Accountabilities and Responsibilities:
- To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed.
- Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless ‘one team’ landlord service. This will include setting up and managing professionals’ meetings and action plans as needed for complex issues.
- Responsible for keeping all residents’ records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.
- To undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements.
To find out more information please contact.
Area Tenancy Manager in London employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Tenancy Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Area Tenancy Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and understanding their values. We want you to show how your experience aligns with their mission of providing high-quality tenancy services. Practice common interview questions and think about how you can demonstrate your customer service skills.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Area Tenancy Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Tenancy Manager role. Highlight your experience in managing tenancies and delivering high-quality customer service. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tenancy management and how you can contribute to tenant satisfaction. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills: As the face of the landlord, strong communication is key. In your application, give examples of how you've effectively communicated with stakeholders and managed complex cases. We love seeing those collaboration skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Tenancy Management Inside Out
Make sure you brush up on your knowledge of tenancy management principles. Understand the end-to-end process from letting to re-letting, and be ready to discuss how you would handle various tenant scenarios. This will show that you’re not just familiar with the role but genuinely passionate about providing excellent service.
✨Showcase Your Customer Service Skills
Since this role is all about being the face of the landlord, prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for tenants or clients, and be ready to share these stories during the interview.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with various stakeholders. Be prepared to discuss how you’ve successfully collaborated with teams in previous roles. Highlight any experience you have in managing meetings or action plans, especially in complex situations, to illustrate your ability to lead and coordinate effectively.
✨Be Tech-Savvy and Proactive
Familiarise yourself with the IT and communication systems relevant to tenancy management. During the interview, express your comfort with mobile working and how you can leverage technology to enhance service delivery. Showing that you can adapt to new tools will set you apart as a proactive candidate.