At a Glance
- Tasks: Provide a welcoming reception service and essential business support in a dynamic environment.
- Company: Join the Liverpool Youth Justice Service, making a difference in the community.
- Benefits: Earn £14.93 per hour with full-time hours and potential for contract extension.
- Other info: Opportunity to work collaboratively and support vulnerable young people.
- Why this job: Be the friendly face of the office while gaining valuable administrative experience.
- Qualifications: Previous reception or admin experience and strong communication skills required.
Location: Liverpool, L7.
Salary: £14.93 per hour.
Full Time – Monday to Friday – 35 hours.
Contract: Up to October 2026 – possibly beyond.
Job Purpose
To provide a professional and welcoming reception service at the Liverpool Youth Justice Service Office, ensuring visitors, staff, and partner agencies receive an efficient and courteous service. The role also provides essential business support through administrative tasks, accurate data entry, and general office support to help ensure the effective operation of the service.
Key Responsibilities
- Reception Duties
- Act as the first point of contact for visitors, service users, and partner agencies, providing a professional and friendly reception service.
- Welcome visitors and ensure appropriate sign-in and security procedures are followed.
- Answer incoming telephone calls, respond to enquiries, and direct calls to the appropriate team members.
- Manage meeting room bookings and notify staff of visitor arrivals.
- Receive, sort, and distribute incoming mail and deliveries.
- Maintain a tidy, safe, and welcoming reception area.
- Business Support and Administration
- Accurately input and maintain information on relevant databases and case management systems.
- Provide general administrative support, including filing, scanning, photocopying, and document preparation.
- Assist with the processing and distribution of correspondence, reports, and other documentation.
- Maintain electronic and paper records in accordance with data protection and confidentiality requirements.
- Support the scheduling of meetings, appointments, and diary management where required.
- Assist with the monitoring and updating of administrative records and performance information.
- Order and monitor office supplies as required.
- General Responsibilities
- Handle sensitive and confidential information with discretion and in accordance with GDPR and Liverpool City Council policies.
- Work collaboratively with colleagues to support the effective delivery of the Youth Justice Service.
- Maintain high standards of customer service at all times.
- Comply with all relevant health and safety, safeguarding, and equality policies.
- Undertake any other reasonable administrative duties appropriate to the grade of the post.
Person Specification
Essential
- Previous experience in a reception, customer service, or administrative role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workload.
- Accurate data entry and attention to detail.
- Competent in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Ability to work both independently and as part of a team.
- Professional, approachable, and customer-focused manner.
- Understanding of the importance of confidentiality and data protection.
Desirable
- Experience working within a local authority, public sector, or youth justice environment.
- Experience using electronic case management or records management systems.
- Knowledge of safeguarding principles and working with vulnerable children and young people.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Liam Heddle on.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Admin / Receptionist in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Admin / Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at 4Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4Recruitment Services!
How to prepare for a job interview at 4Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
