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For Companies At a Glance
- Tasks: Assist with enquiries, gather information, and draft clear communications.
- Company: Join a supportive council team in Hammersmith and Fulham.
- Benefits: Earn £19.12 per hour with opportunities for personal development.
- Why this job: Make a difference by helping residents resolve their issues.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with a focus on teamwork and community engagement.
Hammersmith and Fulham
£19.12ph
Accountabilities:
- Respond to enquiries from elected members in a clear, concise, and professional manner.
- Gather information from relevant departments and internal systems to provide accurate responses.
- Draft written communications that are well-structured, easy to understand, and tailored to the audience.
- Maintain records of enquiries and ensure compliance with council policies and procedures.
- Leave clear and concise notes on internal systems.
- Build positive working relationships with members, officers, and stakeholders.
- Contribute to continuous improvement of the enquiries process.
- Report on number of closed enquiries each week by department.
- Support our complaints teams to ensure early resolution of residents’ complaints and Housing Ombudsman enquiries.
- Support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area.
- Assist the Head of service and 2 other managers when required.
Knowledge & Skills:
- Experience of working with residents to resolve complaints or disputes with their landlord.
- Experience of dealing with a diverse community client base.
- Ability to organise own workload successfully using time management skills.
- Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
- Experience in setting up and maintaining accurate records, including database/spreadsheet management.
- Excellent verbal and written communication skills.
- Able to present information clearly, systematically and accurately.
- Ability to persuade and negotiate with all stakeholders to achieve desired outcomes.
- Commitment to continuing personal development.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Investigation and Information Assistant employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation and Information Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local councils or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to handling complaints and working with diverse communities. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed caseloads or resolved disputes in the past. This will demonstrate your ability to handle the responsibilities of the Investigation and Information Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Investigation and Information Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Investigation and Information Assistant. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: When drafting your written communications, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your messages are easy to understand, just like you would when responding to enquiries from elected members.
Showcase Your Experience: Don’t forget to mention any relevant experience you have in dealing with complaints or disputes. This is key for us, as we want to see how you've successfully managed similar situations in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of an Investigation and Information Assistant. Familiarise yourself with the key responsibilities, like responding to enquiries and maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You could even draft a few sample responses to common interview questions, focusing on how you would handle enquiries or resolve complaints. This will help you present information systematically during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples where you've successfully handled a large caseload or conflicting priorities. This will demonstrate your ability to stay organised and efficient, which is essential for the role.
✨Build Rapport
During the interview, aim to build a positive connection with your interviewers. Show enthusiasm for working with diverse communities and highlight any experience you have in resolving disputes. This will not only make you memorable but also reflect your ability to foster good relationships with stakeholders.
