At a Glance
- Tasks: Maximise income through effective rent collection and support for tenants in need.
- Company: Local authority in North West London with a focus on community welfare.
- Benefits: £21.41 an hour PAYE, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with flexible projects and a focus on community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in income management and knowledge of welfare benefits required.
The predicted salary is between 33750 - 41250 £ per year.
Our local authority client based in North West London are urgently seeking an experienced Income Project Officer.
- £21.41 an hour PAYE
- Hybrid working
- Job Purpose
- To maximise income for Housing Management through robust rent collection and arrears management across varied portfolios and tenures.
- Provide a legislatively compliant collection service.
- Work with the Income Project Manager and Income Maximisation Service Manager to deliver outcomes on individual projects to maximise income in struggling areas.
- Job specific roles and responsibilities
- Provide high level customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and requests.
Promote self-sufficiency in our services while offering support to those that need extra help.
- To keep up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.
- To advise and assist clients across tenures on welfare benefits – to offer advice and encourage debt counselling and refer tenants to specialist advice.
- To work with staff across Housing Needs, Housing Management and Adult Social Care to provide a seamless service that is person centred and maximises income while ensuring that the holistic needs of a client are met.
- Achieve targets on Key Performance Indicators as set by the Income Maximisation Service Manager.
- Work flexibly on varied projects relating to Income Maximisation and across portfolios with particular emphasis on New and Independent Living, Brent Direct Leasing, Temporary Accommodation and Supported Accommodation.
- Ensure rent is paid and arrears are reducing on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems.
- Provide detailed in person engagement and support to tenants and clients in arrears, carrying out home visits and working from sites as required.
- Knowledge and Qualifications
- Knowledge and understanding of local authority statutory and support services related to benefits and rent.
- Knowledge of welfare benefits and related issues, including Universal Credit.
- Knowledge of equality and diversity issues affecting social housing tenants such as stigma.
- #J-18808-Ljbffr
Income Project Officer employer: 4Recruitment Services
4Recruitment Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the Buckinghamshire area. Employees benefit from comprehensive training and development opportunities, ensuring career growth while working in a vital role that contributes to community well-being. With provided uniforms and PPE, the company fosters a professional environment where every team member is valued and empowered to make a difference.
We think you need these skills to ace Income Project Officer
Customer Service
Rent Collection
Arrears Management
Welfare Benefits Knowledge
Legislative Compliance
Debt Counselling
Collaboration
