At a Glance
- Tasks: Maximise income through effective rent collection and support for tenants in need.
- Company: Local authority in North West London with a focus on community welfare.
- Benefits: Competitive pay of £21.41/hour, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving housing management and tenant support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits and understanding of local authority services required.
Our local authority client based in North West London are urgently seeking an experienced Income Project Officer.
Job Purpose
- To maximise income for Housing Management through robust rent collection and arrears management across varied portfolios and tenures.
- Provide a legislatively compliant collection service.
- Work with the Income Project Manager and Income Maximisation Service Manager to deliver outcomes on individual projects to maximise income in struggling areas.
Job specific roles and responsibilities
- Provide high level customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and requests. Promote self-sufficiency in our services while offering support to those that need extra help.
- To keep up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform.
- To advise and assist clients across tenures on welfare benefits – to offer advice and encourage debt counselling and refer tenants to specialist advice.
- To work with staff across Housing Needs, Housing Management and Adult Social Care to provide a seamless service that is person centred and maximises income while ensuring that the holistic needs of a client are met.
- Achieve targets on Key Performance Indicators as set by the Income Maximisation Service Manager.
- Work flexibly on varied projects relating to Income Maximisation and across portfolios with particular emphasis on New and Independent Living, Brent Direct Leasing, Temporary Accommodation and Supported Accommodation.
- Ensure rent is paid and arrears are reducing on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems.
- Provide detailed in person engagement and support to tenants and clients in arrears, carrying out home visits and working from sites as required.
Knowledge and Qualifications
- Knowledge and understanding of local authority statutory and support services related to benefits and rent.
- Knowledge of welfare benefits and related issues, including Universal Credit.
- Knowledge of equality and diversity issues affecting social housing tenants such as stigma.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Income Project Officer employer: 4Recruitment Services
4Recruitment Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the Buckinghamshire area. Employees benefit from comprehensive training and development opportunities, ensuring career growth while working in a vital role that contributes to community well-being. With provided uniforms and PPE, the company fosters a professional environment where every team member is valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Income Project Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at 4Recruitment Services.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from 4Recruitment Services!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like 4Recruitment Services, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at 4Recruitment Services or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Income Project Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to 4Recruitment Services:Before hitting send, make sure to tailor your application specifically to 4Recruitment Services! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at 4Recruitment Services
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
