At a Glance
- Tasks: Provide quality housing advice and support to the community.
- Company: Local authority in Hammersmith with a commitment to public service.
- Benefits: Competitive hourly rate, hybrid working, and supportive team environment.
- Other info: Opportunity for career growth in a dynamic local authority setting.
- Why this job: Make a real difference in people's lives by helping them find housing solutions.
- Qualifications: Experience in housing solutions and strong communication skills.
The predicted salary is between 55000 - 60000 £ per year.
Our local authority client based in Hammersmith are urgently seeking an experienced Housing Solutions Officer. £26.48 an hour Umbrella Hybrid working - 3 days a week on site ABOUT THE ROLE You will need to: To answer the main Housing Solutions public telephone line and provide quality housing advice at first point of contact.
To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information.
To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams.
Responding and actioning correspondence and enquiries received into the relevant email inboxes To validate and certify invoices received by the service for a range of services.
To enter details of enquiries onto the Council’s IT systems; to maintain manual and electronic records by scanning documents and entering written details of contacts when necessary.
To assess, administer and maintain all Housing Register Applications (Part VI of the Housing Act).
To ensure cases are properly assessed and applicants informed.
Knowledge
Skills: Evidenc...
