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- Tasks: Assist the Resales & Staircasing team with customer queries and document management.
- Company: Join a leading housing organisation making a difference in property resales.
- Benefits: Enjoy a hybrid work model with 2 days in the office and 3 days remote.
- Why this job: Be part of a supportive team while gaining valuable experience in the housing sector.
- Qualifications: Customer service experience, strong communication skills, and proficiency in data management required.
- Other info: Contract for a minimum of 6 months with potential for extension.
Role Title: Sales Support Coordinator – Resales Experience Location: Hybrid – 2 days in the office (Croydon area), 3 days remote Contract Type: minimum 6 months with view for extension Pay Rate: £19.00 ph A leading housing organisation is seeking a Sales Support Coordinator to assist its Resales & Staircasing team. This customer-focused role is vital in ensuring that initial queries related to property resales and staircasing are handled with professionalism and efficiency. Key Responsibilities: Serve as the first point of contact for enquiries via telephone and email, especially those relating to resales or staircasing. Manage shared mailboxes and respond to communications in line with agreed service levels. Handle telephone enquiries from both internal and external stakeholders within SLA timelines. Maintain customer folders and update internal trackers with a high level of accuracy. Support the team with document preparation, gathering supporting documentation, and maintaining up-to-date records. Skills & Experience Required: Background in a customer service role, ideally within housing, property resales, or shared ownership. Strong telephone and written communication skills. High proficiency with data management systems. Competent user of Microsoft Excel and Word. Organised and detail-oriented with a track record of maintaining accuracy. Able to work under pressure and meet deadlines. Comfortable producing documentation and reports efficiently. Desirable: Experience with property sales, shared ownership schemes, and knowledge of the conveyancing process. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Housing Sales Support Coordinator employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Sales Support Coordinator
✨Tip Number 1
Familiarise yourself with the housing market, particularly in the Croydon area. Understanding local property trends and the specifics of resales and staircasing will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone and via email. Practising common scenarios can prepare you for the types of questions you might face in the role.
✨Tip Number 3
Get comfortable with data management systems and Microsoft Excel. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the housing sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Housing Sales Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, particularly in housing or property resales.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service roles. Emphasise your proficiency with data management systems and Microsoft Excel and Word, as these are crucial for the position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to handle enquiries professionally and efficiently, as well as your attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at 4Recruitment Services
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully handled enquiries or resolved issues, especially in a housing or property context.
✨Demonstrate Your Organisational Skills
The job requires maintaining accurate records and managing shared mailboxes. Be ready to explain how you stay organised and detail-oriented in your work. You might want to share tools or methods you use to keep track of tasks and deadlines.
✨Familiarise Yourself with Relevant Processes
Having knowledge of property resales, staircasing, and the conveyancing process will give you an edge. Brush up on these topics before the interview so you can confidently discuss them and show your understanding of the industry.
✨Prepare for Technical Questions
As proficiency in data management systems and Microsoft Excel is essential, be ready to answer questions about your technical skills. Consider preparing examples of how you've used these tools in past roles to improve efficiency or accuracy.
