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- Tasks: Assist the Resales & Staircasing team with customer queries and document management.
- Company: Join a leading housing organisation making a difference in property resales.
- Benefits: Enjoy a hybrid work model with 2 days in the office and 3 days remote.
- Why this job: Be part of a supportive team while gaining valuable experience in the housing sector.
- Qualifications: Customer service experience, strong communication skills, and proficiency in data management required.
- Other info: Contract for a minimum of 6 months with potential for extension.
Housing Sales Support Coordinator – Croydon Location: Hybrid, Croydon (2 days from the office, 3 days from home) Salary: £16 to £20 per hour. Full-Time (37 hours) Contract: Up to 31st March 2026 – possibly beyond. We are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach. Day-to-day of the role: Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process. Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA). Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA. Maintain customer folders and sales trackers with the highest level of accuracy. Assist the team with document creation, obtaining necessary documents from internal/external teams to support resales instructions, and updating trackers. Required Skills & Qualifications: Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership Excellent telephone manner and written communication skills. Highly skilled in data management systems. Proficient in Microsoft Excel and Word. Well-organised with a proven track record in maintaining accuracy and an eye for detail. Capable of working in a fast-paced environment and meeting tight deadlines. Experience in creating documents, reports, and files efficiently. Desirable: Experience in property sales and/or Shared Ownership and understanding of the conveyancing process. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on
Housing Sales Support Coordinator employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Sales Support Coordinator
✨Tip Number 1
Familiarise yourself with the housing market, particularly in the Croydon area. Understanding local property trends and the specifics of resales and staircasing will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone and via email. Practising common scenarios can prepare you for the types of questions you might face in the role.
✨Tip Number 3
Get comfortable with data management systems and Microsoft Excel. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the housing sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Housing Sales Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service, particularly in housing or property resales.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service roles. Emphasise your proficiency with data management systems and Microsoft Excel and Word, as these are crucial for the position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to handle enquiries professionally and efficiently, as well as your attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at 4Recruitment Services
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully handled enquiries or resolved issues, especially in a housing or property context.
✨Demonstrate Your Organisational Skills
The job requires maintaining accurate records and managing shared mailboxes. Be ready to explain how you stay organised and detail-oriented in your work. You might want to share tools or methods you use to keep track of tasks and deadlines.
✨Familiarise Yourself with Relevant Processes
Having knowledge of property resales, staircasing, and the conveyancing process will give you an edge. Brush up on these topics before the interview so you can confidently discuss them and show your understanding of the industry.
✨Prepare for Technical Questions
As proficiency in data management systems and Microsoft Excel is essential, be ready to answer questions about your technical skills. Consider preparing examples of how you've used these tools in past roles to improve efficiency or accuracy.
