At a Glance
- Tasks: Deliver top-notch customer service for housing enquiries in a fast-paced contact centre.
- Company: Join a supportive team dedicated to helping customers access housing services.
- Benefits: Earn £14.48 per hour with hybrid working and training opportunities.
- Other info: Dynamic role with potential for permanent positions and career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 14.48 - 14.48 £ per hour.
This is a hybrid position, with 50% of working time based at our Lyndhurst office. Please note that the initial training period will be office-based on a full-time basis.
We are currently seeking a full-time Housing Customer Service Officer to join our busy Contact Centre on a temporary basis. This role will provide support while we recruit to permanent part-time positions, assist through a period of change as we implement multiple new systems, and help meet increased demand during the busy winter months.
The Role
As a Housing Customer Service Officer, you will be the first point of contact for customers, delivering a professional, efficient and high-quality service across a variety of housing enquiries. You'll work within a fast-paced contact centre, handling enquiries through multiple communication channels while ensuring an excellent customer experience.
Key Duties
- Provide first-class customer service via telephone, face-to-face and web-based enquiries.
- Offer information, advice and guidance on a wide range of housing services.
- Process customer payments and maintain accurate financial records.
- Raise repair requests and book or reschedule appointments.
- Record customer comments, compliments and complaints in line with procedures.
- Process internal transactions and bookings.
- Carry out daily reconciliations where required.
- Maintain accurate records using a range of software systems and databases.
- Ensure all work is completed in line with service standards, policies and procedures.
- Support the achievement of service performance targets.
- Provide general administrative support across the service when required.
What We're Looking For
- Previous experience in a customer service or contact centre environment.
- Excellent communication and interpersonal skills with the ability to handle a wide range of customer enquiries.
- Strong IT skills, including Microsoft Word, Excel and Outlook, with confidence using multiple systems.
If you're passionate about delivering excellent customer service and want to make a positive difference to customers accessing housing services, we'd love to hear from you.
To find out more information please contact Lily at (url removed).
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Housing Customer Service Officer employer: 4Recruitment Services
As a Videographer for our local authority client in South London, you will be part of a dynamic team dedicated to producing high-quality video content that supports the council's key priorities. The role offers a collaborative work culture, opportunities for professional growth, and the chance to make a meaningful impact within the community. With competitive pay and a focus on creativity, this position is ideal for those looking to thrive in a supportive environment while contributing to important local initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Officer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like 4Recruitment Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like 4Recruitment Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Customer Service Officer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to 4Recruitment Services.
How to prepare for a job interview at 4Recruitment Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in 4Recruitment Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services 4Recruitment Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
