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- Tasks: Lead and develop a dynamic team in housing support, ensuring top-notch service delivery.
- Company: Join a forward-thinking council committed to community welfare and support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while enhancing your leadership skills.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Enjoy a supportive work environment with a focus on teamwork and resilience.
The predicted salary is between 30000 - 40000 £ per year.
Purpose: To manage, lead and develop the Housing Business Support Administrative team within the Housing Support Hub. Ensuring all tasks are completed on time and to a high standard whilst providing the wider housing service and tenants with a knowledgeable and responsive service.
To support day to day activities undertaken by the Housing Business and Customer Manager including freedom of information, data protection activities, complaint handling and project support. The postholder will support the disrepair response team, leading on initial contact triage of damp, mould and disrepair reports based on priority with tenants, arranging repair and maintenance works with inspectors and operatives. Maintaining detailed, accurate records and ensuring all stakeholders are kept informed of progress.
To ensure that resilience is in place, and where needed provide the support to cover periods of absence and changes in operational demand for the smooth running of the service, including residual customer contact team during peak periods.
To develop and implement procedures, in conjunction with the Business and Customer Manager to support business objectives, including compliance with the new social housing regulations, for which the council must submit an annual return on performance. Whilst ensuring efficient delivery of the service and providing excellent customer service to internal and external stakeholders.
Housing Business Support Supervisor employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Business Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in business support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and compliance with social housing regulations. This will help you tailor your answers and show you're the right fit.
✨Tip Number 3
Showcase your organisational skills! In your conversations, highlight how you've managed teams or projects in the past. Use specific examples that demonstrate your ability to maintain detailed records and ensure smooth operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Business Support Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Business Support Supervisor role. Highlight your relevant experience in managing teams and supporting housing services, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your skills in data protection, complaint handling, and project support. We want to see how you can contribute to our team and help us maintain high standards in service delivery.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us without any hiccups, and you can easily track its progress!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you understand the key responsibilities of the Housing Business Support Supervisor role. Familiarise yourself with terms like data protection, complaint handling, and social housing regulations. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've successfully led a team or project, especially in a customer service environment. Highlight how you’ve developed procedures or improved processes in past roles.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like dealing with tenant complaints or prioritising disrepair reports. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving and decision-making.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the biggest challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.