At a Glance
- Tasks: Support tenants with housing queries and manage administrative processes.
- Company: Join a busy Housing Management team in Coalville, Leicestershire.
- Benefits: Gain valuable experience in housing management and customer service.
- Other info: Long-term position with potential for extension and career growth.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Previous admin or housing experience and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
We are currently recruiting for a Housing Management Administrator to join a busy Housing Management team based in Coalville, Leicestershire. This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.
Key duties include:
- Supporting Housing Officers with customer enquiries and tenancy matters
- Managing administrative processes and maintaining accurate records
- Assisting with Right to Buy and Mutual Exchange applications, including property inspections
- Providing excellent customer service and helping to resolve issues efficiently
- Carrying out occasional site visits when required
The ideal candidate will have:
- Previous administration or housing experience
- Strong communication and customer service skills
- The ability to handle sensitive situations professionally
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle for business use
This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville.
Housing Assistant employer: 4Recruitment Services
Join our dedicated Housing Management team in Coalville, where we prioritise a supportive work culture and offer meaningful opportunities for professional growth. As a Housing Assistant, you will play a vital role in enhancing tenant experiences while benefiting from comprehensive training and development programmes, ensuring you thrive in your career. Our commitment to employee well-being and community engagement makes us an exceptional employer in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in roles similar to the Housing Assistant position. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management. Think about scenarios you might face, like handling tenant complaints or managing rent arrears, and how you'd tackle them.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've helped customers in the past. This will demonstrate your ability to handle sensitive situations professionally.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in housing or administration. We want to see how your skills match the role, so don’t be shy about showcasing your customer service abilities and any previous work that relates to tenancy queries or administrative tasks.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Housing Assistant role and how your background makes you a great fit. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills:Since this role involves being the first point of contact for tenants, it’s crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, highlight experiences where you’ve effectively resolved issues or provided excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Housing Assistant. Understand tenancy queries, anti-social behaviour, and the Right to Buy process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or handled sensitive situations. This will demonstrate your ability to manage tenant enquiries effectively.
✨Be Organised
Bring along any necessary documents, like your CV and references, neatly organised. Also, prepare a list of questions to ask about the team and the role. This shows that you’re proactive and detail-oriented, which is crucial for this position.
✨Dress the Part
While it’s important to be comfortable, make sure you dress professionally for the interview. A smart appearance can make a great first impression and reflects your seriousness about the role.
