At a Glance
- Tasks: Support housing services by delivering excellent customer service and managing administrative duties.
- Company: Join a dedicated team in a local council focused on community support.
- Benefits: Competitive pay, temporary role with potential for growth, and valuable experience.
- Other info: Work in a dynamic environment with opportunities to develop your skills.
- Why this job: Make a real difference in people's lives while gaining hands-on experience in housing services.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 58240 - 64560 £ per year.
Temporary, Full Time
£28.00 - £31.00 ph (umbrella)
Location: Rochford Essex
Please note you will be required to be site based 3 days a week; due to the location of the office, use of a car is preferable.
AccountabilitiesWe are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible for being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable.
- Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as the first line point of contact for customers.
- Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures.
- Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
- Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service, including conducting triage phone calls.
- Manage the data input of all documents and correspondence for the Housing Options Service.
- Able to evidence excellent communication skills and ability to work in challenging situations.
- Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets.
- Effective written communication and customer service skills.
- Able to work to deadlines and work in a high-pressure environment.
- Experience of working in a frontline customer focused environment dealing with the public by telephone and in person.
- Effective team working. Sharing ownership, team goals and workload.
To find out more information please contact Lily at (url removed).
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Housing Admin Support Officer employer: 4Recruitment Services
As a Housing Admin Support Officer in Rochford, Essex, you will join a dedicated team committed to delivering exceptional customer service within the Housing Options and Homelessness sector. Our supportive work culture fosters collaboration and professional growth, providing opportunities to enhance your skills while making a meaningful impact in the community. With competitive pay and a focus on employee well-being, we offer a rewarding environment for those passionate about helping others navigate housing challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission, especially in customer service and housing options. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences in customer-facing roles and how they relate to the Housing Admin Support Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Admin Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Admin Support Officer role. Highlight any relevant experience in customer service and housing options, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your excellent written skills. Keep it clear and concise, and don’t forget to proofread for any typos!
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. If you've worked in a high-pressure environment or dealt with challenging situations, let us know how you handled them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you brush up on the key legislation related to homelessness, like the Homeless Reduction Act 2017 and Localism Act 2011. Being able to discuss these confidently will show that you're serious about the role and understand the context of the work you'll be doing.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a customer-focused service, think of specific examples from your past experiences where you've excelled in customer service. Be ready to share how you handled challenging situations and what you did to ensure customer satisfaction.
✨Get Familiar with Microsoft Office
You'll need to be comfortable using Word, Outlook, and Excel, especially for data input and managing documents. If you can, practice creating spreadsheets or drafting emails before the interview so you can speak confidently about your skills.
✨Teamwork is Key
This position requires effective team working, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you contributed to team goals and how you handle workload sharing, as this will highlight your ability to fit into their small team.
