At a Glance
- Tasks: Manage helpdesk queries, liaise with clients and engineers, and ensure smooth job progression.
- Company: Local authority in Cheshire offering a supportive work environment.
- Benefits: Earn £13.85 an hour with hybrid working options and professional growth.
- Other info: Opportunity to develop organisational skills in a fast-paced environment.
- Why this job: Join a dynamic team and make a difference in community services.
- Qualifications: Experience in helpdesk or customer service roles with strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Our local authority client based in Cheshire are urgently seeking an experienced Helpdesk Administrator. £13.85 an hour PAYE Hybrid working - 3 days in the office.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
About you
- Previous experience in a helpdesk, facilities, maintenance, or customer service role
- Confident telephone manner and professional written communication
- Strong organisational skills with good attention to detail
- Able to prioritise workloads and manage multiple tasks
- Comfortable using IT systems such as Outlook, job management systems, excel etc
- Calm under pressure and able to deal with challenging situations professionally
Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
We think you need these skills to ace Helpdesk Administrator
Helpdesk Experience
Customer Service Skills
Telephone Communication
Written Communication
Organisational Skills
Attention to Detail
IT Proficiency
