At a Glance
- Tasks: Support regional teams by triaging ASB cases and providing expert advice.
- Company: Join a leading recruitment service committed to equal opportunities.
- Benefits: Flexible working hours, minimal office attendance, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in the community by helping vulnerable customers.
- Qualifications: Experience in housing sector and knowledge of tenancy management required.
The predicted salary is between 30000 - 40000 € per year.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. Acting as gatekeepers for the regional Tenancy Specialist teams, the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk.
The role involves:
- Providing expert advice to the contact centre on more complex cases.
- Identifying and correcting errors and gathering crucial information from complainants.
- Providing a responsive support service to regional teams.
- Advising contact centre colleagues on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer, and the obligations of Clarion and other relevant agencies.
- Triaging cases to identify and correct errors, including potential data protection breaches and miscategorisation of ASB.
- Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending.
- Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported.
- Completing dynamic risk assessments of each case, safeguarding vulnerable customers, and liaising with internal and external agencies such as the police, local authorities, or support services.
- Identifying high-risk victims of domestic abuse, completing a domestic abuse, stalking, harassment, and honour-based violence assessment, and ordering personal security equipment for next day delivery.
- Providing targeted and responsive support to regional teams to assist with effective case management, including following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches.
Experience of working within the housing sector with knowledge of tenancy management is required.
4Recruitment Services is an equal opportunities employer.
Pastoral Behaviour Mentor in Haywards Heath employer: 4Recruitment Services
4Recruitment Services is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements and minimal office attendance, employees can enjoy a healthy work-life balance while contributing to meaningful initiatives in the housing sector. The company fosters a collaborative environment where team members are encouraged to develop their skills and advance their careers, making it an ideal place for those seeking rewarding employment in Haywards Heath.
StudySmarter Expert Advice🤫
We think this is how you could land Pastoral Behaviour Mentor in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with ASB cases. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy management and ASB protocols. We recommend role-playing common interview questions with a mate to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in case management and your ability to handle complex situations. We want to see how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Pastoral Behaviour Mentor in Haywards Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in the housing sector and any relevant skills. We want to see how you can bring your unique background to the role of Pastoral Behaviour Mentor.
Showcase Your Communication Skills:Since you'll be providing advice and support, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey complex information effectively.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can triage cases and identify errors. In your application, share examples of how you've tackled similar challenges in the past. This will help us see your analytical side!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 4Recruitment Services
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of Anti-Social Behaviour (ASB) and tenancy management. Familiarise yourself with the key terms and processes mentioned in the job description, as well as any relevant legislation. This will show that you're not just interested in the role but also understand the complexities involved.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific ASB cases or triage situations. Think of examples from your past experience where you've successfully managed similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As a Pastoral Behaviour Mentor, you'll need to communicate effectively with various stakeholders. Be ready to demonstrate your ability to provide clear advice and feedback, especially when discussing case categorisation with contact centre colleagues. Practice articulating your thoughts concisely and confidently.
✨Highlight Your Teamwork Experience
This role involves liaising with internal and external agencies, so it's crucial to showcase your teamwork skills. Prepare examples of how you've collaborated with others to achieve common goals, particularly in high-pressure situations. Emphasise your adaptability and willingness to support regional teams.
