At a Glance
- Tasks: Support vulnerable customers by triaging anti-social behaviour cases and providing expert advice.
- Company: 4Recruitment Services, a forward-thinking employer committed to equal opportunities.
- Benefits: Flexible working hours, minimal office attendance, and a supportive team environment.
- Other info: Opportunity for career growth and collaboration with various agencies.
- Why this job: Make a real difference in the community while developing your skills in a dynamic role.
- Qualifications: Experience in housing sector and knowledge of tenancy management required.
The predicted salary is between 30000 - 40000 € per year.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. Acting as gatekeepers for the regional Tenancy Specialist teams, the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk.
Responsibilities include:
- Providing expert advice to the contact centre on more complex cases.
- Identifying and correcting errors and gathering crucial information from complainants.
- Providing a responsive support service to regional teams.
- Advising contact centre colleagues on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer, and the obligations of Clarion and other relevant agencies.
- Triaging cases to identify and correct errors, including potential data protection breaches and miscategorisation of ASB.
- Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending.
- Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported.
- Completing dynamic risk assessments of each case, safeguarding vulnerable customers, and liaising with internal and external agencies such as the police, local authorities, or support services.
- Identifying high-risk victims of domestic abuse, completing a domestic abuse, stalking, harassment, and honour-based violence assessment, and ordering personal security equipment for next day delivery.
- Providing targeted and responsive support to regional teams to assist with effective case management, including following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches.
Experience of working within the housing sector with knowledge of tenancy management is required.
4Recruitment Services is an equal opportunities employer.
Experienced Behaviour Support Worker in Haywards Heath employer: 4Recruitment Services
4Recruitment Services is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements and minimal office attendance, employees can enjoy a healthy work-life balance while contributing to meaningful initiatives in the housing sector. The company fosters a collaborative environment where staff are encouraged to develop their skills and expertise, making it an ideal place for those seeking a rewarding career as a Behaviour Support Worker.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Behaviour Support Worker in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of ASB cases and tenancy management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in triaging cases and working with vulnerable customers. Make sure they see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Experienced Behaviour Support Worker in Haywards Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in handling anti-social behaviour cases. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:As a Behaviour Support Worker, clear communication is key. Use your application to demonstrate how you've effectively communicated with colleagues and clients in the past. We love seeing real-life examples of your problem-solving abilities!
Highlight Your Experience:Don’t forget to mention your experience in the housing sector and any specific knowledge of tenancy management. We’re looking for candidates who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at 4Recruitment Services
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of Anti-Social Behaviour (ASB) and tenancy management. Familiarise yourself with the key terms and processes mentioned in the job description, as well as any relevant legislation. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific ASB cases or triage situations. Think of examples from your past experience where you've successfully managed similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As a Behaviour Support Worker, you'll need to communicate effectively with various stakeholders. Be prepared to discuss how you’ve provided advice and feedback in previous roles. Highlight your ability to explain complex information simply, especially when it comes to guiding contact centre colleagues on case categorisation.
✨Demonstrate Your Team Spirit
This role involves working closely with regional teams and external agencies. Share examples of how you've collaborated with others to achieve common goals. Emphasise your commitment to providing responsive support and ensuring that everyone is on the same page when it comes to case management.
