At a Glance
- Tasks: Provide quality housing advice and support to the community through various communication channels.
- Company: Local authority in Hammersmith with a commitment to community service.
- Benefits: Competitive hourly rate, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on helping the community thrive.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing solutions and strong communication skills are preferred.
Our local authority client based in Hammersmith are urgently seeking an experienced Housing Solutions Officer.
- £26.48 an hour Umbrella
- Hybrid working - 3 days a week on site
ABOUT THE ROLE
You will need to
To answer the main Housing Solutions public telephone line and provide quality housing advice at first point of contact.
- To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information.
- To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams.
- Responding and actioning correspondence and enquiries received into the relevant email inboxes
- To validate and certify invoices received by the service for a range of services.
- To enter details of enquiries onto the Council’s IT systems; to maintain manual and electronic records by scanning documents and entering written details of contacts when necessary.
- To assess, administer and maintain all Housing Register Applications (Part VI of the Housing Act). To ensure cases are properly assessed and applicants informed.
Knowledge & Skills
- Evidence of working as an effective team player and building and maintaining effective relationships with colleagues.
- It is preferable if you have experience and knowledge in line with Part 6 and Part 7 of the Housing Act
- Proven experience of working to deadlines and prioritising workloads.
- Computer literate including the ability to use a range of software packages.
- A housing qualification would be an advantage but is not essential.
- Both excellent written communication skills for effective correspondence, record keeping, and excellent verbal communication skills including assertiveness.
- Listening, negotiating, and influencing skills.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role.
Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone.
Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Officer in Hammersmith
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like 4Recruitment Services, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like 4Recruitment Services and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Solutions Officer in Hammersmith
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for 4Recruitment Services and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at 4Recruitment Services
✨Get to Know Public Sector Values
Before your interview with 4Recruitment Services, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for 4Recruitment Services.
