At a Glance
- Tasks: Review Council Tax Support applications and provide excellent customer service.
- Company: Join a supportive team in Braintree, Essex.
- Benefits: Competitive pay, hybrid working after training, and valuable experience.
- Other info: Opportunity for career growth and a chance to work with a friendly team.
- Why this job: Make a difference while developing your admin skills in a dynamic environment.
- Qualifications: Experience in administration, strong IT skills, and a customer-focused attitude.
The predicted salary is between 27800 - 31200 £ per year.
We are pleased to be supporting our client on the recruitment of two Administration Officers to join their team on a 6-month temporary contract. This is an excellent opportunity for experienced administrators with strong attention to detail, excellent customer service skills, and confidence working with multiple IT systems. Due to the nature of the role, you will be required to work on-site five days per week during training, with hybrid working available following a successful training period.
The Role
You will be responsible for undertaking full reviews of Council Tax Support applications using the Civica Open Revenues system, ensuring all applications are processed accurately and in line with the Council Tax Support Scheme. You will also provide support to customers by responding to enquiries via email, telephone, and face-to-face.
Key Responsibilities
- Review existing Council Tax Support applications in line with the relevant scheme.
- Update customer records using the Civica Open Revenues system.
- Use the DWP Searchlight system in accordance with Local Authority guidelines.
- Ensure customer income and household information is accurate and up to date.
- Prioritise higher-risk, higher-value and older cases during the review process.
- Respond to customer enquiries via telephone, email and face-to-face.
- Maintain accurate records while handling sensitive and confidential information.
- Deliver a high standard of customer service throughout the review process.
We're looking for candidates who have:
- Previous administration experience within a busy office environment.
- Experience using IT systems, including Excel.
- Strong customer service experience.
- Excellent attention to detail and accuracy.
- Strong organisational skills with the ability to work under pressure.
- Excellent written and verbal communication skills.
- A professional approach with a strong understanding of confidentiality and GDPR principles.
If you're an organised and detail-focused administrator looking to join for an initial 6-month contract, we'd love to hear from you.
To find out more information please contact Lily at (url removed).
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Admin officer in Great Bardfield employer: 4Recruitment Services
4Recruitment Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the Buckinghamshire area. Employees benefit from comprehensive training and development opportunities, ensuring career growth while working in a vital role that contributes to community well-being. With provided uniforms and PPE, the company fosters a professional environment where every team member is valued and empowered to make a difference.
