At a Glance
- Tasks: Support planning applications with admin tasks and customer advice in a dynamic team.
- Company: Local authority in South London focused on community development.
- Benefits: Competitive pay at £20.55/hour, flexible work environment, and valuable experience.
- Other info: Opportunity to grow within local government and make a real difference.
- Why this job: Join a vital role in shaping your community while gaining essential skills.
- Qualifications: Experience in admin support and customer service in fast-paced settings.
Our local authority client based in South London are urgently seeking an experienced Planning Technical Officer.
Main Description
To work as a part of a team responsible for all supporting administrative functions for the processing of planning applications, including receipt, scanning, validation, consultation, committee preparation and the issuing of decision notices. To assist with the preparation of the agenda for the Planning Application Committee. To provide customer advice on planning matters and to accurately direct customers to the relevant authorities for advice on other topics.
Principal Accountabilities
- Carry out all procedures associated with the legal validation of planning applications, including checking fees, ensuring that all documents, certificates and plans are correctly supplied and negotiating variations to submitted documents and plans.
- To receive and receipt applications and accompanying fees, ensuring that all money payments taken are properly recorded and made safe pending banking, maintaining daily records of all fees and sales income received in accordance with adopted procedures.
- To be responsible for accurately identifying all relevant consultees for each application type and to carry out all consultation notification and correspondence procedures connected with planning application, within the required target times.
- To use the document management system to scan and index application documents, using multiple data sources to identify the correct index to apply to documents.
- To carry out all other support functions in connection with the processing of planning applications, including co-ordinating the major cases meeting agenda, preparation of committee presentations and the issuing of decision notices.
Key Knowledge
- An understanding of the workings of the planning process.
- A good understanding of working in local government / the public sector and the importance of public service, ethics and standards, partnership working and customer care.
Relevant Experience
- Experience of providing comprehensive administrative support, and a customer facing service, as part of a team within a busy and demanding environment.
- Experience of working to tight deadlines with conflicting priorities.
- Experience of providing advice to customers.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Planning Technical Officer in Ferndale employer: 4Recruitment Services
Our local authority client in South London offers a supportive and collaborative work environment for the Planning Technical Officer role, where employees are valued for their contributions to the community. With competitive pay and a commitment to professional development, this position provides opportunities for growth within local government while ensuring a strong focus on public service and customer care. The two days on-site requirement fosters teamwork and engagement, making it an excellent place for those seeking meaningful employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Technical Officer in Ferndale
✨Tip Number 1
Network like a pro! Reach out to people in the planning sector, especially those who work in local government. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the planning process. Be ready to discuss how you can contribute to the team and handle the administrative tasks mentioned in the job description.
✨Tip Number 3
Showcase your customer service skills! During interviews, share examples of how you've successfully assisted customers in the past, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Planning Technical Officer in Ferndale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning Technical Officer role. Highlight your experience in administrative support and customer service, as these are key for this position. We want to see how your skills match what we're looking for!
Explain Employment Gaps:If you've got any gaps in your employment history, don't leave us guessing! Take a moment to explain them in your CV. This shows transparency and helps us understand your journey better.
Show Your Understanding of Planning:Demonstrate your understanding of the planning process in your application. Mention any relevant experience or knowledge you have about local government and public service ethics. We love seeing candidates who are passionate about the field!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Planning Process
Make sure you brush up on the planning process and the specific procedures your potential employer follows. Understanding the legal validation of planning applications and the importance of customer service in this context will show that you're not just familiar with the role, but genuinely interested in how it operates.
✨Showcase Your Administrative Skills
Prepare examples from your past experience where you've provided comprehensive administrative support. Highlight situations where you managed tight deadlines and conflicting priorities, as this is crucial for the role. Be ready to discuss how you maintained accurate records and ensured compliance with procedures.
✨Customer Care is Key
Since the role involves providing advice to customers, think of instances where you've successfully handled customer queries or complaints. Emphasise your ability to direct customers to the right authorities and how you ensure a positive experience, as this reflects your understanding of public service ethics.
✨Familiarise Yourself with Document Management Systems
If you have experience with document management systems, be prepared to discuss it. If not, do a bit of research on how these systems work, especially in relation to scanning and indexing documents. Showing that you can quickly adapt to new technologies will give you an edge.
