At a Glance
- Tasks: Provide top-notch support for housing services and assist customers with their housing needs.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive pay, flexible hours, and valuable experience in public service.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be the first point of contact for those in need and help shape housing solutions.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 58240 - 64560 £ per year.
Temporary, Full Time £28.00 – £31.00 ph (umbrella) Location: Rochford Essex. Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable.
Accountabilities
- Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as first line point of contact for customers.
- Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures.
- Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
- Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls.
- Manage the data input of all documents and correspondence for the Housing Options Service.
Experience You Will Bring
- Able to evidence excellent communication skills and ability to work in challenging situations.
- Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets.
- Effective written communication and customer service skills.
- Able to work to deadlines and work in a high-pressure environment.
- Experience of working in a frontline customer focused environment dealing with the public by telephone and in person.
- Effective team working. Sharing ownership, team goals and workload.
To find out more information please contact Lily at Lilye@4recruitmentservices.com. Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Housing Admin Support Officer in Essex employer: 4Recruitment Services
As a Housing Admin Support Officer in Rochford, Essex, you will join a dedicated team committed to providing exceptional customer service while addressing critical housing issues. Our supportive work culture fosters collaboration and professional growth, offering opportunities to enhance your skills in a meaningful role that directly impacts the community. With competitive pay and a focus on employee well-being, we ensure that our staff feel valued and empowered in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer in Essex
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the role itself. You never know what valuable insights they might share!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Admin Support Officer in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Admin Support Officer role. Highlight your experience in customer service and any relevant knowledge of housing legislation to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Team Spirit:We love team players! Make sure to mention any experiences where you’ve worked collaboratively in a high-pressure environment. This will show us that you can share ownership and contribute to team goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Housing Legislation
Familiarise yourself with key legislation like the Homeless Reduction Act 2017 and Localism Act 2011. Being able to discuss these laws confidently will show your understanding of the role and its responsibilities.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills, especially in challenging situations. Think of times when you successfully resolved customer issues or handled difficult conversations.
✨Demonstrate Your Admin Skills
Brush up on your Microsoft Office skills, particularly Excel and Word. Be ready to discuss how you've used these tools in previous roles, especially for data input and managing correspondence.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a triage phone call or customer interaction. Practising these scenarios can help you feel more comfortable and demonstrate your frontline experience effectively.
