At a Glance
- Tasks: Manage escalated complaints and enquiries from the CEO's office, MPs, and Councillors.
- Company: Dynamic housing association committed to excellent service.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team focused on transparency and accountability.
- Why this job: Make a real difference by resolving important issues and improving services.
- Qualifications: Strong communication skills and experience in handling complaints.
The predicted salary is between 30000 - 40000 £ per year.
The role involves managing and responding to escalated complaints and enquiries sent to the CEO's office or raised by MPs and Councillors, ensuring these are resolved efficiently and in compliance with the Housing Ombudsman Complaint Handling Code.
Key Responsibilities:
- Manage escalated complaints and enquiries from the CEO's office, MPs, and Councillors.
- Ensure all escalated issues are resolved promptly and in compliance with the Housing Ombudsman Complaint Handling Code.
- Liaise with internal teams to gather information and provide accurate and timely responses.
- Maintain accurate records of all interactions, ensuring transparency and accountability.
- Provide feedback to senior management on trends in escalated complaints to drive service improvements.
To find out more information please contact Abbie.
Executive Enquiries Advisor in Essex employer: 4Recruitment Services
As a Housing Association, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional development. Our hybrid working model offers flexibility, while our commitment to social responsibility ensures that you will be part of a team dedicated to making a positive impact in the community. With opportunities for growth and a culture that values transparency and collaboration, joining us as an Executive Enquiries Advisor means contributing to meaningful change while advancing your career.
