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- Tasks: Support landlords and tenants during the transition to a new rental support scheme.
- Company: Local authority in Esher with a focus on community welfare.
- Benefits: Hybrid working model, competitive salary, and meaningful impact on vulnerable households.
- Other info: Join a dynamic team dedicated to supporting the community during challenging times.
- Why this job: Make a real difference by helping families secure stable housing and prevent homelessness.
- Qualifications: Experience in housing advice, negotiation, and frontline services required.
Our local authority client based in Esher are urgently seeking an experienced Private Rented Sector Liaison Officer.
Hybrid working: 2 days in the office, 3 days remote.
The main purpose of the role: This is a time-limited specialist role (of expected duration between 6 to 12 months) responsible for the successful transition of landlords and tenants from the Council’s Guaranteed Rent Scheme to the new Rental Support Scheme (RSS). The role is focused on protecting tenancies wherever possible, maintaining accommodation for vulnerable households, and minimising the risk of avoidable homelessness during and following the transition period. The change in scheme may be challenging for some landlords, as guaranteed rental income comes to an end and is replaced by a one-off support payment, alongside the eventual conclusion of their contractual relationship with the Council. As a result, the role requires exceptional negotiation, diplomacy, influencing, and relationship-building skills to maintain landlord confidence, support tenants, and enable a smooth and managed transition. Where negotiation is unable to mitigate the risk of eviction, you will take a lead role in securing suitable alternative accommodation and coordinating planned moves and resettlement, ensuring households remain safely and appropriately housed.
Specific duties and responsibilities:
- Lead engagement with landlords during the phased closure of the Guaranteed Rent Scheme, providing clear, timely, and supportive communication throughout the transition to the Rental Support Scheme.
- Explain the operation and implications of the Rental Support Scheme, addressing landlord concerns and promoting the benefits of continued partnership with the Council.
- Promote the benefits of continued partnership with the Council, highlighting available support packages, ongoing advice, and opportunities to sustain stable and successful tenancies.
- Act as the principal negotiator between landlords and tenants, working proactively to preserve existing tenancies through the renegotiation of rent levels, tenancy terms, durations, or property conditions where appropriate.
- Act as the main point of contact and negotiator between landlords and tenants, working to sustain existing tenancies through negotiation of rents, terms, or conditions where appropriate.
Experience:
- Demonstrable experience of working directly with the public, managing enquiries, and delivering effective frontline services.
- Experience within the private rented sector, housing advice, or tenancy management.
- Experience negotiating with landlords, agents, or other stakeholders in situations of conflicting interests.
- Experience of managing challenging conversations and handling emotionally sensitive situations.
- Experience conducting tenancy sustainment, housing assessments, or resettlement activity.
Knowledge, skills and abilities:
- Excellent verbal and written communication skills including letters, reports, and negotiation summaries.
- Strong interpersonal skills, with the ability to engage calmly and professionally with individuals who may be distressed, challenging, or in crisis.
- Confident and effective negotiator, able to influence and work constructively with a wide range of stakeholders holding differing perspectives.
- Ability to work flexibly, independently, and under pressure in a time limited project environment.
- Sound understanding of assured shorthold tenancies, changes due to the Renter’s Rights Act 2025, and landlord tenant legislation.
- Competent IT user with experience updating multiple systems accurately.
- Understanding of homelessness duties under the Homelessness Reduction Act 2016.
Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Private Rented Sector Liaison Officer in Esher employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Rented Sector Liaison Officer in Esher
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and negotiation. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing challenging conversations and your ability to maintain relationships with landlords and tenants.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Private Rented Sector Liaison Officer in Esher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Private Rented Sector Liaison Officer role. Highlight your experience in negotiation and working with landlords and tenants, as these are key skills for this position.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are a must, include examples of how you've effectively communicated in challenging situations. This will show us you can handle the sensitive conversations that come with the job.
Explain Employment Gaps: If you have any gaps in your employment history, be sure to explain them clearly in your CV. We appreciate transparency and want to understand your journey.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you brush up on the specifics of the Rental Support Scheme and the Guaranteed Rent Scheme. Understanding the implications for landlords and tenants will help you answer questions confidently and show that you're prepared for the role.
✨Showcase Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated or resolved conflicts. Highlight how you maintained relationships while addressing challenging situations, as this is crucial for the Private Rented Sector Liaison Officer role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding the concerns of landlords and tenants. You can practice this by summarising what you hear and responding thoughtfully, which will showcase your interpersonal skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities in emotionally charged situations. Think about how you would handle a distressed tenant or a reluctant landlord, and be ready to articulate your approach clearly.