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- Tasks: Help vulnerable customers access council services and manage their accounts.
- Company: Join the supportive team at Sovereign Network Group, dedicated to making a difference.
- Benefits: Enjoy a temporary role with potential for extension and flexible working hours.
- Why this job: Make a real impact while developing your customer service skills in a collaborative environment.
- Qualifications: Strong communication skills and attention to detail are essential; previous experience is a plus.
- Other info: This role is temporary but may extend beyond three months; no permanent transition.
Job Title: Customer Support Advisor Location: Sovereign Network Group Hours: 8:30 AM – 5:00 PM Contract Type: Temporary (3-month ongoing assignment) Start Date: ASAP Job Overview: We are currently seeking a Customer Support Advisor to join a small, supportive project team at Sovereign Network Group. This role focuses on helping vulnerable customers gain better access to council services, as well as providing support in managing their accounts or tenancies. Key Responsibilities: Provide excellent customer service and communication to support customer needs. Assist customers in accessing relevant services and understanding their tenancy/account responsibilities. Work collaboratively within a small project team. Maintain accurate records and ensure attention to detail in all interactions and documentation. Manage daily tasks in an organised and efficient manner. Ideal Candidate: Strong communication and customer service skills. Highly organised with great attention to detail. Able to work effectively both independently and as part of a team. Previous experience in a customer-facing or support role is desirable. Additional Information: This is a long-term temporary role expected to last beyond the initial 3-month period. Please note: this position will not transition into a permanent role after the temp period ends but will continue as an ongoing temporary assignment. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Customer Support Advisor employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable customers. Understanding the challenges they face will help you demonstrate empathy and effective communication during your interactions.
✨Tip Number 2
Brush up on your organisational skills. Since the role requires managing daily tasks efficiently, consider using tools or methods that help you stay organised, such as to-do lists or digital planners.
✨Tip Number 3
Prepare for teamwork scenarios. Think of examples from your past experiences where you successfully collaborated with others, as this will showcase your ability to work effectively within a small project team.
✨Tip Number 4
Research the council services relevant to the role. Being knowledgeable about these services will not only help you assist customers better but also show your commitment to the position during interviews.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your customer service experience, communication skills, and organisational abilities. Use specific examples from previous roles to demonstrate your capability in managing customer needs effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the challenges faced by vulnerable customers and how you can contribute to improving their access to services.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at 4Recruitment Services
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer issues.
✨Highlight Your Organisational Skills
This role requires excellent organisation and attention to detail. Discuss how you manage your tasks efficiently and keep accurate records. Mention any tools or methods you use to stay organised.
✨Emphasise Team Collaboration
Since you'll be working within a small project team, it's important to show that you can collaborate effectively. Share examples of how you've worked with others to achieve common goals in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would assist a vulnerable customer or handle a difficult situation. Think through your responses in advance.
