At a Glance
- Tasks: Assist customers with their queries in a fast-paced call centre environment.
- Company: Local authority in North London with a focus on community service.
- Benefits: Earn £14.84 an hour, enjoy hybrid working, and receive training.
- Other info: Flexible working with opportunities for growth and development.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and a positive attitude are essential.
The predicted salary is between 30000 - 31000 £ per year.
Our local authority client based in North London are urgently seeking an experienced Customer Service Advisor.
£14.84 an hour PAYE
Hybrid working - 2 days a week on site
Job Role:
- Customer Services Advisors answering queries on the phone related to Council wide enquiries.
- We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public.
- It is a very fast paced office, so we expect our staff to promote a positive attitude.
Requirements:
- Experience working in a customer service environment.
- The ability to work to performance and quality standards always delivering excellent customer service.
We have designated flexible workers which requires us to work at least 2 days a week in the office. You may be required to work in the office on additional days if you have training. Candidates will attend a 2-week training course both classroom and shadowing.
Working Monday to Friday 9 to 5.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Customer Service Advisor employer: 4Recruitment Services
Join our dynamic team as a Customer Service Advisor in North London, where we prioritise a supportive work culture and offer flexible hybrid working arrangements. With competitive pay and comprehensive training, we are committed to your professional growth and success, making this an excellent opportunity for those seeking meaningful employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 4Recruitment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 4Recruitment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 4Recruitment Services:Your cover letter is your chance to shine! Tell us why you want to work at 4Recruitment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 4Recruitment Services!
How to prepare for a job interview at 4Recruitment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
