At a Glance
- Tasks: Lead the Complaints & Information Team to ensure high service quality and compliance.
- Company: Join a forward-thinking organisation committed to transparency and improvement.
- Benefits: Competitive daily rate, 28 days annual leave, and hybrid working model.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference by improving services and leading a dedicated team.
- Qualifications: Experience in complaints management and strong leadership skills.
The predicted salary is between 60000 - 70000 £ per year.
Hackney
Contract
Hybrid – 2 days per week in office, 3 days work from home
£244.79 per day PAYE + 28 days annual leave
Full time
The postholder will ensure compliance with all relevant legislation, statutory guidance, data protection requirements, and organisational standards, while maintaining high levels of service quality and meeting prescribed timescales. Acting as the operational lead for the Complaints & Information Team, the role will drive a culture of accountability, transparency, and continuous improvement.
- Complaints Management: Lead the effective management of Children Act and corporate complaints across the Children & Education Directorate, ensuring compliance with statutory requirements, best practice standards, and Directorate procedures.
- Information Governance and Data Protection: Maintain strategic oversight of all Freedom of Information (FOI) requests and Subject Access Requests (SARs), ensuring timely, accurate, and legally compliant responses.
- Service Improvement and Quality Assurance: Analyse complaints, feedback, and information request data to identify trends, risks, and opportunities for improvement.
- Leadership and People Management: Lead, motivate, and develop the Complaints & Information Team, fostering a high-performance culture focused on continuous improvement.
To find out more information please contact Abbie at.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Complaints and Information Manager employer: 4Recruitment Services
As a Complaints and Information Manager in Hackney, you will join a forward-thinking organisation that prioritises accountability, transparency, and continuous improvement. With a hybrid working model, generous annual leave, and a commitment to employee development, this role offers a supportive work culture where your contributions directly impact service quality and community well-being. Embrace the opportunity to lead a dedicated team while enjoying the unique advantages of working in a vibrant and diverse area.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints and Information Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in complaints management or information governance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions related to complaints management and data protection. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams or improved processes in past roles. Highlighting your experience in fostering a high-performance culture will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaints and Information Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in complaints management and information governance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Complaints and Information Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any previous successes in motivating teams or driving improvements. We love to see examples of how you've fostered a high-performance culture!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Legislation
Familiarise yourself with the relevant legislation and statutory guidance related to complaints management and data protection. Being able to discuss these confidently will show that you understand the legal framework that underpins the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in a complaints or information governance context. Highlight your ability to motivate and develop team members, as this is crucial for fostering a high-performance culture.
✨Data-Driven Insights
Be ready to discuss how you've used data analysis to identify trends and improve service quality. Bring specific examples of how your insights have led to actionable improvements in previous roles.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any initiatives you've implemented that enhanced service delivery. This could include training programmes, process changes, or feedback mechanisms that improved outcomes.
