At a Glance
- Tasks: Handle customer complaints and lead service improvement initiatives.
- Company: Join a forward-thinking organisation dedicated to enhancing community services.
- Benefits: Competitive pay at £19.30 per hour with opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and innovation.
- Why this job: Make a real difference by improving services and supporting your community.
- Qualifications: Strong communication skills and a passion for customer service improvement.
The predicted salary is between 17.1 - 20.9 £ per hour.
Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Lead and initiate the Directorate’s service improvement work and identifying improvements in service.
Run or support the Community Services Directorate with project work and administrative tasks.
Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT).
Responsible for producing the departmental procedures and working to corporate procedures.
Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines.
Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures.
To find out more information please contact Abbie at.
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Complaint Service Improvement Officer employer: 4Recruitment Services
4Recruitment Services is an excellent employer, offering a supportive work culture that prioritises safety and teamwork in the Buckinghamshire area. Employees benefit from comprehensive training and development opportunities, ensuring career growth while working in a vital role that contributes to community well-being. With provided uniforms and PPE, the company fosters a professional environment where every team member is valued and empowered to make a difference.
