At a Glance
- Tasks: Support customers with housing issues and provide excellent service in a dynamic environment.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive pay, hands-on experience, and opportunities for personal growth.
- Other info: Work in a supportive team with opportunities to develop your career.
- Why this job: Make a real impact by helping people find housing solutions.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 31 - 31 £ per hour.
Temporary, Full Time
£28.00 – £31.00 ph (umbrella)
Location: Rochford Essex. Please note you will be required to be site based 3 days a week; due to the location of the office, use of a car is preferable.
Accountabilities- Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers’ homelessness and housing issues, acting as the first line point of contact for customers.
- Support the Housing Options service to carry out the Council’s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council’s own policies and procedures.
- Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies.
- Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service, including conducting triage phone calls.
- Manage the data input of all documents and correspondence for the Housing Options Service.
- Able to evidence excellent communication skills and ability to work in challenging situations.
- Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets.
- Effective written communication and customer service skills.
- Able to work to deadlines and work in a high-pressure environment.
- Experience of working in a frontline customer focused environment dealing with the public by telephone and in person.
- Effective team working. Sharing ownership, team goals and workload.
To find out more information please contact Lily at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Housing Admin Support Officer in Colchester employer: 4Recruitment Services
As a Housing Admin Support Officer in Rochford, Essex, you will join a dedicated team committed to providing exceptional customer service while addressing critical housing issues. Our supportive work culture fosters collaboration and professional growth, offering opportunities to enhance your skills in a meaningful role that directly impacts the community. With competitive pay and a focus on employee well-being, we ensure that our staff feel valued and empowered in their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Admin Support Officer in Colchester
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Admin Support Officer in Colchester
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at 4Recruitment Services
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from 4Recruitment Services.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show 4Recruitment Services that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
