At a Glance
- Tasks: Support tenants with queries and manage housing administration tasks.
- Company: Join a busy Housing Management team in Coalville, Leicestershire.
- Benefits: Gain valuable experience in housing management and customer service.
- Other info: Long-term position with potential for extension and site visits.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Previous admin or housing experience and strong communication skills.
The predicted salary is between 15 - 15 € per hour.
We are currently recruiting for a Housing Management Administrator to join a busy Housing Management team based in Coalville, Leicestershire. This role will act as the first point of contact for tenants and customers, providing advice and administrative support across a range of housing management matters including tenancy queries, anti-social behaviour, rent arrears, Right to Buy and Mutual Exchange cases.
Key duties include:
- Supporting Housing Officers with customer enquiries and tenancy matters
- Managing administrative processes and maintaining accurate records
- Assisting with Right to Buy and Mutual Exchange applications, including property inspections
- Providing excellent customer service and helping to resolve issues efficiently
- Carrying out occasional site visits when required
The ideal candidate will have:
- Previous administration or housing experience
- Strong communication and customer service skills
- The ability to handle sensitive situations professionally
- Good organisational skills and attention to detail
- A full UK driving licence and access to a vehicle for business use
This is a long-term sickness cover position with the potential for extension. Candidates will be required to work from Whitwick Business Centre, Coalville.
Housing Assistant in Coalville employer: 4Recruitment Services
Join our dynamic Housing Management team in Coalville, where we prioritise a supportive work culture and employee development. As a Housing Assistant, you'll benefit from comprehensive training, opportunities for career progression, and the chance to make a real difference in the community by assisting tenants with their housing needs. Our commitment to excellent customer service and teamwork ensures a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Coalville
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for housing assistant roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills during interviews! Share specific examples of how you've handled tricky situations or resolved issues efficiently in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we love seeing familiar names!
We think you need these skills to ace Housing Assistant in Coalville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in housing or administration. We want to see how your skills match the role, so don’t be shy about showcasing your customer service abilities and any previous work that relates to tenancy queries or administrative tasks.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Housing Assistant role and how your background makes you a great fit. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid jargon unless it’s relevant to the housing sector!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll ensure your application lands right where it needs to be. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at 4Recruitment Services
✨Know Your Stuff
Make sure you brush up on housing management basics and the specific duties of a Housing Assistant. Familiarise yourself with common tenancy issues, anti-social behaviour policies, and the Right to Buy process. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with tenants and customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or helped someone out, as this will demonstrate your ability to handle sensitive situations professionally.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. You might be asked how you manage multiple tasks or keep accurate records. Prepare a few examples of how you've successfully juggled responsibilities in previous roles, as this will reassure them that you can handle the administrative side of the job.
✨Be Ready for Site Visits
Since occasional site visits are part of the job, be prepared to discuss your experience with inspections or similar tasks. If you have a full UK driving licence and access to a vehicle, mention this too, as it shows you're ready to hit the ground running!
